Bilingual CSR - Portuguese

First National Bank of America; Lansing (MI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Childcare discounts

Pet Insurance

Paid Time Off

401k with employer match

Job summary

First National Bank of America is seeking a bilingual Call Center Representative to assist loan customers and others with inquiries in Portuguese and English. No prior experience required; training provided to help you succeed in a fast-paced environment.

You will join a team that values excellent service, accuracy in records, and proactive follow-up. Hourly compensation includes incentive pay and a shift premium after 5:00 PM, supporting a diverse customer base in Lansing, Michigan.

Qualifications

• Bilingual (Portuguese/English) required; training provided for customer service roles.

Responsibilities

• Answer incoming calls and other communications from loan customers and others, assisting them with their inquiries
• Resolve loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up for customers
• Create and maintain appropriate customer records

Skills

Bilingual (Portuguese/English)

Job description

First National Bankof America is seeking a customer-focused bilingual candidate to work in our call center. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful Bilingual Customer Service Representative (Portuguese/English) will be goal-driven and thrive in a fast-paced environment, contributing as a valued member of the team. You will work with a dedicated group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills.

Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM.

Responsibilities:

• Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
• Resolve our loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up for our customers
• Create and maintain appropriate customer records

Qualifications:

• Bilingual (Portuguese/English) required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

At First National Bank of America, we are looking for exceptional individuals with a “servant’s heart” or a natural humility that recognizes the importance of prioritizing others’ needs. We celebrate and acknowledge efforts that exceed expectations, whether it’s delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.

First National Bankof America is an Equal Opportunity Employer.

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