Bilingual CSM - Retail Pricing (Americas)

Revionics, an Aptos Company; United States; On-site; USD 90,000 - 105,000; Full time

Job summary

Revionics, an Aptos Company, is seeking a Customer Success Manager for the Americas. You will drive ongoing value realization, engage executives to validate business impact, and position Revionics for expansion.

You will collaborate with Product, Operations, Sales and Marketing to enhance customer experiences and outcomes. You will build trusted relationships, analyze pricing data, conduct strategic reviews, train users, and guide customers toward renewals and upsell opportunities across the

Qualifications

• Passion for working with customers and achieving best-in-class results.
• Ability to analyze large data sets to identify trends and actionable recommendations.
• Experience managing relationships with executive stakeholders and driving renewal opportunities.

Responsibilities

• Develop trusted relationships with customers to understand pricing needs and business value.
• Identify barriers to adoption and partner with executives to implement remediation actions.
• Leverage data to identify issues and trends, drive cross-functional solutions, and share actionable insights.
• Be the first point of contact for solution issues and coordinate with Operations and Product teams for resolution.
• Lead training sessions on existing and new features and inform customers about releases and maintenance.
• Conduct regular Strategic Business Reviews to assess health and progress against goals.
• Escalate and communicate issues proactively and coordinate with internal teams to resolve them.
• Collaborate with Sales and Professional Services to identify upsell opportunities within accounts.
• Assess renewal risk and coordinate internal actions to minimize risk; provide leadership with portfolio health updates.
• Create customer references and media opportunities to support Sales and Marketing.

Skills

Customer success

Data analysis

Executive relationships

Communication skills

Cross-functional collaboration

Project management

Time management

Independent work

Upsell & cross-sell

Education

Retail pricing domain experience

Job description

Revionics, an Aptos Company, is seeking a Customer Success Manager for the Americas. You will drive ongoing value realization, engage executives to validate business impact, and position Revionics for expansion.

You will collaborate with Product, Operations, Sales and Marketing to enhance customer experiences and outcomes. You will build trusted relationships, analyze pricing data, conduct strategic reviews, train users, and guide customers toward renewals and upsell opportunities across the