Bilingual Crisis Hotline Specialist — Remote/Hybrid

New York City Anti-Violence Project; New York (NY); Hybride; USD 54 000 - 66 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Retirement plan 403(b)

HRA

Paid time off

Holiday pay

Family leave

Résumé du poste

The New York City Anti-Violence Project (AVP) is seeking a dedicated Hotline Specialist to support the Supervising Manager of Hotline Program in serving LGBTQ and HIV-affected survivors of violence. This full-time role emphasizes trauma-informed, anti-violence practice and requires strong administrative and crisis-management skills.

Based in Lower Manhattan, the position offers a hybrid work model with in-office and remote duties, plus after-hours crisis coverage.

Qualifications

• Be comfortable and confident in working in a multi-disciplinary, direct service / crisis management setting.
• Have the capacity to set effective boundaries.
• Honor confidentiality.
• Be detail-oriented, and ready to dive into trauma-informed, anti-violence work with queer, trans, and HIV-affected communities.
• A commitment to ending violence within and against LGBTQ and HIV-affected people and communities is a must.

Responsabilités

• Staff AVP’s English/Spanish hotline.
• Answer and respond to community reaching out to AVP’s English/Spanish hotline.
• Return voicemails or messages left by callers, providing resources, referrals and intake screenings as needed.
• Assist Supervising Manager of Hotline Program and Director of Client Services in expanding hotline hours to include evening and weekend hours.
• Complete need-based screenings and relevant assessments with callers of AVP’s hotline, and connect callers to appropriate services within AVP, or refer out to vetted community resources.
• Support day-to-day hotline operations including scheduling staff and volunteer hotline shifts, supporting daily case conference meetings, and maintaining hotline related documents and procedures.
• Coordinate volunteer hotline counselors.
• Support the Manager of Hotline Programs in facilitating three hotline volunteer training cohorts a year.
• Provide backup services to volunteer hotline counselors as part of a department-wide after hours hotline coverage rotation.
• Provide short-term advocacy services to community members in need.
• Candidates fluent in Spanish in addition to English are strongly encouraged to apply.

Connaissances

Bilingual English/Spanish

Crisis intervention

Administrative skills

Organizational skills

Trauma-informed approach

Boundary setting

Description du poste

The New York City Anti-Violence Project (AVP) is seeking a dedicated Hotline Specialist to support the Supervising Manager of Hotline Program in serving LGBTQ and HIV-affected survivors of violence. This full-time role emphasizes trauma-informed, anti-violence practice and requires strong administrative and crisis-management skills.

Based in Lower Manhattan, the position offers a hybrid work model with in-office and remote duties, plus after-hours crisis coverage.