Bilingual Crisis Hotline Advocate (LGBTQ+ & HIV)

New York City Anti-Violence Project; New York (NY); Híbrido; USD 54.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

403(b) retirement plan

Paid time off

Descripción de la vacante

The New York City Anti-Violence Project (AVP) is seeking a Hotline Specialist to support the Supervising Manager of Hotline Program. The role focuses on affirming, trauma-informed support for LGBTQ and HIV-affected survivors of violence via AVP’s English/Spanish hotline.

Responsibilities include staffing the hotline, screenings, referrals, and coordinating volunteer counselors. Position requires bilingual fluency and strong administrative skills with a hybrid office/remote schedule in Lower

Formación

• Experience working with LGBTQ and HIV-affected communities.
• Ability to work in a multi-disciplinary, direct service setting.
• Strong organizational skills and attention to detail.

Responsabilidades

• Staff AVP’s English/Spanish hotline and respond to outreach.
• Complete need-based screenings and connect callers to services.
• Support hotline operations, scheduling, and training cohorts.
• Coordinate volunteer hotline counselors and after-hours coverage.
• Provide short-term advocacy and crisis support to callers.

Conocimientos

Bilingual English/Spanish

Crisis intervention

Administrative skills

Staff coordination

Data entry

Descripción del empleo

The New York City Anti-Violence Project (AVP) is seeking a Hotline Specialist to support the Supervising Manager of Hotline Program. The role focuses on affirming, trauma-informed support for LGBTQ and HIV-affected survivors of violence via AVP’s English/Spanish hotline.

Responsibilities include staffing the hotline, screenings, referrals, and coordinating volunteer counselors. Position requires bilingual fluency and strong administrative skills with a hybrid office/remote schedule in Lower