Bilingual Crisis & Community Advocate — Survivor Support

Next Door Solutions To Domestic Violence; San Jose (CA); On-site; USD 36,000 - 47,000; Full time

Job summary

Next Door Solutions to Domestic Violence is seeking a bilingual Crisis & Community Support Advocate to join our San Jose team. This full-time role provides gateway services to survivors, including safety planning, risk assessment counseling, and warm referrals through face-to-face and phone interactions.

The advocate will deliver crisis intervention, counseling, scheduling, and coordinate with Next Door Services and other community agencies; maintain client records and participate in monthly

Qualifications

• AA/BA/BSW degree plus 2 years nonprofit experience.
• Knowledge of trauma-informed services.
• Excellent written and verbal communication skills.
• Ability to work individually one-on-one with clients and as part of a team.
• Ability to meet assigned deadlines.

Responsibilities

• Crisis intervention, counseling, safety planning, and risk assessment for survivors through phone, walk-ins and appointments.
• Connect & refer survivors to Next Door Solutions services.
• Connect & refer survivors to other community agencies.
• Maintain current referral/resource information and guide.
• Maintain current client records and documentation.
• Attend monthly department meetings and Next Door All Staff meetings.
• Meet with management for supervision monthly and as needed.
• Maintain up-to-date training on domestic violence and other related topics.

Skills

Crisis intervention

Counseling

Risk assessment

Client advocacy

Education

AA/BA/BSW degree

Job description

Next Door Solutions to Domestic Violence is seeking a bilingual Crisis & Community Support Advocate to join our San Jose team. This full-time role provides gateway services to survivors, including safety planning, risk assessment counseling, and warm referrals through face-to-face and phone interactions.

The advocate will deliver crisis intervention, counseling, scheduling, and coordinate with Next Door Services and other community agencies; maintain client records and participate in monthly