Counter Salesperson

Colonial Group; Hudson (FL); On-site; USD 34,000 - 46,000; Full time

Job summary

Colonial Group is seeking a Counter Salesperson in Hudson, FL. This role focuses on delivering excellent customer service at the sales counter, processing orders, and maintaining accurate product knowledge to drive sales and customer satisfaction.

You will assist customers with purchases, handle returns, support inventory management, and collaborate with the Profit Center and Credit Manager to manage risks and ensure smooth operations. A strong emphasis on safety and teamwork is required.

Qualifications

• 1+ years’ experience in customer service or counter sales; contractor sales preferred.

Responsibilities

• Assist customers who purchase and/or pick up merchandise at the Profit Center.
• Accurately process and fill Sales Orders generated at the sales counter.
• Attract and retain customers.
• Work with the PCM to establish revenue and margin targets.
• Verify pick ticket ship date and obtain customer signature before releasing material.
• Provide customers with information on product specs, pricing, and availability.
• Keep counter area clean, stocked, and safely displayed.
• Ensure security and control at the customer contact point.
• Notify management of credit risks and changes in customer business.
• Process cash sale returns and refund paperwork.
• Inform supervisor of inventory levels that could impact service.
• Assist coworkers with calls, stocking, and pulling delivery orders.
• Complete required safety and compliance training.
• Perform other related duties as assigned.

Skills

Customer service

Counter sales

Verbal communication

Product knowledge

Teamwork

Job description

Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we’d like you to join our team as a Counter Salesperson.

About the Role:

You will:

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.

• Accurately process and fill Sales Orders generated at the sales counter.

• Attractand retain customers.

• Work with the PCM to establish revenue and margin targets.

• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.

• Provide customers with reliable information regarding product specifications, pricing, and availability.

• Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.

• Ensure security and control is upheld at this primary point of customer contact.

• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.

• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.

• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.

• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.

• Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 1+ years’ experience in customer service or counter sales; contractor sales preferred.

• Knowledge of products sold in the Profit Center.

Our ideal candidate will also:

• Demonstrate outstanding customer service, verbal communication, and generous listening skills.

• Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.

• Be able to build and maintain a positive working relationship with customers, vendors and co-workers.

• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.

• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.

• Be able to learn to operate warehouse material-handling equipment.

• Be able to learn to operate and demonstrate hand tools.

• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

• Be able to learn and operate the computer related systems used to process orders.

• Read, write, speak, and understand English.