Bilingual Content Moderation (Farsi/ English)| US

Peak Support; Cambridge (MA); Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Content Moderator, where you will play a vital role in ensuring a safe online community. You will review and moderate user-generated content, making critical decisions to uphold community standards. This position offers the flexibility of remote work while being part of a supportive and performance-driven culture. With a strong emphasis on communication and judgment, you will collaborate with cross-functional teams to improve moderation processes. If you are detail-oriented and passionate about online safety, this opportunity is perfect for you.

Qualifications

• Strong communication skills in English and Farsi.
• Experience in content moderation or community management preferred.
• Understanding of online safety and privacy issues.

Responsibilities

• Review user-generated content for compliance with guidelines.
• Moderate and remove content that violates platform policies.
• Document moderation actions and decisions accurately.

Skills

English communication

Farsi communication

Content moderation experience

Judgment and decision-making

Attention to detail

Tools

Content moderation tools

Job description

Description

We are seeking Content Moderators to join one of our newest client teams!

What You’ll Do

• Review user-generated content, including text, images, and videos, to ensure compliance with community guidelines and policies.
• Moderate and remove content that violates platform guidelines, including but not limited to hate speech, graphic violence, nudity, and illegal activities.
• Evaluate user reports and escalations regarding inappropriate content and take appropriate action in a timely manner.
• Monitor and respond to user inquiries, feedback, and concerns related to content moderation.
• Collaborate with cross-functional teams, including Customer Support and Engineering, to improve moderation processes and tools.
• Stay updated on industry trends, best practices, and emerging risks related to content moderation.
• Document and maintain accurate records of moderation actions and decisions.
  
  

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Requirements

We’re looking for individuals who have:

• Strong communication skills in English and Farsi.
• Previous experience in content moderation, community management, or a related role is preferred.
• Strong understanding of online safety, privacy, and legal issues related to content moderation.
• Excellent judgment and decision-making skills, with the ability to quickly assess and address complex content issues.
• Effective communication skills, both written and verbal, with the ability to interact professionally with users and colleagues.
• Detail-oriented and able to work efficiently in a fast-paced environment.
• Familiarity with content moderation tools and platforms is a plus.