Bilingual Content Moderation (Farsi/ English)| US

Peak Support; Cambridge (MA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking Bilingual Content Moderators to join their dynamic team. This exciting role focuses on ensuring user-generated content adheres to community guidelines while fostering a safe online environment. With a strong emphasis on communication in both English and Farsi, you will evaluate reports, moderate content, and collaborate with cross-functional teams to enhance moderation tools. Enjoy the benefits of a fully remote work environment, where your contributions will directly impact the success of the organization. If you're detail-oriented and passionate about online safety, this opportunity is perfect for you!

Qualifications

• Strong communication skills in English and Farsi.
• Previous experience in content moderation or community management preferred.

Responsibilities

• Review user-generated content for compliance with guidelines.
• Moderate and remove inappropriate content promptly.
• Collaborate with teams to improve moderation processes.

Skills

Communication Skills (English)

Communication Skills (Farsi)

Content Moderation Experience

Judgment and Decision-Making

Detail-Oriented

Tools

Content Moderation Tools

Job description

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Description

We are seeking Content Moderators to join one of our newest client teams!

What You’ll Do

1. Review user-generated content, including text, images, and videos, to ensure compliance with community guidelines and policies.
2. Moderate and remove content that violates platform guidelines, including hate speech, graphic violence, nudity, and illegal activities.
3. Evaluate user reports and escalations regarding inappropriate content and take appropriate action promptly.
4. Monitor and respond to user inquiries, feedback, and concerns related to content moderation.
5. Collaborate with cross-functional teams, including Customer Support and Engineering, to improve moderation processes and tools.
6. Stay updated on industry trends, best practices, and emerging risks related to content moderation.
7. Document and maintain accurate records of moderation actions and decisions.

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members. We focus on creating a positive, encouraging, and performance-driven culture that enables our team members to build rewarding, long-term careers. Our Glassdoor rating of 4.5 reflects our commitment, the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous growth opportunities. Since day one, we have been 100% remote, and our culture and processes support the success of our remote team members.

Requirements

We’re looking for individuals who have:

• Strong communication skills in English and Farsi.
• Previous experience in content moderation, community management, or a related role is preferred.
• Strong understanding of online safety, privacy, and legal issues related to content moderation.
• Excellent judgment and decision-making skills, with the ability to quickly assess and address complex content issues.
• Effective communication skills, both written and verbal, with the ability to interact professionally with users and colleagues.
• Detail-oriented and able to work efficiently in a fast-paced environment.
• Familiarity with content moderation tools and platforms is a plus.

Seniority level

Entry level

Employment type

Full-time

Job function

Marketing, Public Relations, and Writing/Editing

Industries

Outsourcing and Offshoring Consulting

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