Bilingual Content Moderation (Farsi/ English)| India

Peak Support; Cambridge (MA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for Bilingual Content Moderators fluent in Farsi and English to join their dynamic team. This role involves reviewing user-generated content to ensure it adheres to community standards and policies. You'll be part of a supportive work-from-home environment that values growth and development. With a focus on fostering a positive culture, this company offers unique opportunities for career advancement while maintaining a commitment to online safety and community engagement. If you have a keen eye for detail and a passion for maintaining safe online spaces, this position is perfect for you.

Qualifications

• Strong communication skills in English and Farsi are essential.
• Experience in content moderation or community management is preferred.

Responsibilities

• Review user-generated content for compliance with guidelines.
• Moderate and remove content that violates platform policies.

Skills

Communication Skills (English)

Communication Skills (Farsi)

Content Moderation Experience

Judgment and Decision-Making

Attention to Detail

Tools

Content Moderation Tools

Job description

Join to apply for the Bilingual Content Moderation (Farsi/English) | India role at Peak Support.

We are seeking Content Moderators to join one of our newest client teams!

What You’ll Do

1. Review user-generated content, including text, images, and videos, to ensure compliance with community guidelines and policies.
2. Moderate and remove content that violates platform guidelines, including hate speech, graphic violence, nudity, and illegal activities.
3. Evaluate user reports and escalations regarding inappropriate content and take appropriate action promptly.
4. Monitor and respond to user inquiries, feedback, and concerns related to content moderation.
5. Collaborate with cross-functional teams, including Customer Support and Engineering, to improve moderation processes and tools.
6. Stay updated on industry trends, best practices, and emerging risks related to content moderation.
7. Document and maintain accurate records of moderation actions and decisions.

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We foster a positive, encouraging, and performance-driven culture that enables our team members to build rewarding, long-term careers. Our Glassdoor rating of 4.5 reflects our commitment.

Peak Support offers the convenience of working from home, with the benefits of working for an established organization with an exceptional team and growth opportunities. We have been 100% remote since day one, supporting our remote team members with a strong culture and processes.

Requirements

• Strong communication skills in English and Farsi.
• Previous experience in content moderation, community management, or related roles is preferred.
• Strong understanding of online safety, privacy, and legal issues related to content moderation.
• Excellent judgment and decision-making skills to address complex content issues quickly.
• Effective written and verbal communication skills for professional interactions.
• Detail-oriented and capable of working efficiently in a fast-paced environment.
• Familiarity with content moderation tools and platforms is a plus.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Marketing, Public Relations, and Writing/Editing
• Industries: Outsourcing and Offshoring Consulting