Virtual Customer Support Associate - MH,India

Amazon; Falls Church (VA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Virtual Customer Service Associate to provide exceptional support to customers. This role involves handling queries through various channels and requires strong communication skills. Training and equipment are provided, and the position offers flexible hours with a focus on customer satisfaction.

Benefits

Medical insurance

Pension plan

Internet allowance

Retail discounts

Ongoing training

Qualifications

• Minimum age: 18 years.
• Strong English communication skills required.

Responsibilities

• Handle customer queries via phone, chat, and email.
• Prevent issues and solve customer problems.

Skills

Detail-oriented

Customer-focused

Quick learner

Multi-tasking

Education

High School Diploma

Job description

Virtual Customer Support Associate - MH, India

Role: Virtual Customer Service Associate
Job Type: Seasonal
Location: Work from home in Maharashtra, India

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?

As an Amazon Customer Service Associate, your purpose is to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact via phone, chat, and email—handling questions about orders, products, payments, and website guidance. You will use various tools to navigate, research, and communicate effectively with customers.

What are your hours?

This role requires working variable hours, including overnight, day, and late shifts, with a minimum of 40 hours per week. Shifts are scheduled based on customer demand within operating hours of 6 am to 11 pm, Sunday to Saturday. You may be required to work on national holidays. Exact schedules will be communicated closer to your start date.

What strengths will you bring?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused
• Quick learner who embraces change
• Ability to multi-task in a high-energy environment

What benefits will you receive?

No prior customer service experience is necessary; training and equipment are provided. Benefits include:

• Medical insurance
• Pension plan
• Internet allowance
• Retail discounts through Amazon Extras
• Ongoing training and development opportunities

If interested, click the link below to start your application. The process may take about 3 hours, including assessments. We recommend using a laptop or desktop for the best experience. Successful candidates will be contacted for next steps.

Amazon is an equal opportunity employer that values diversity. We make decisions based on experience and skills, and are committed to protecting your privacy.

Minimum Qualifications

• Minimum age: 18 years
• Legal right to work in India
• Strong English communication skills (written and oral)
• Experience with computers
• Availability for varying shifts from Monday to Sunday within 6 am to 11 pm
• Willingness to work in rotating shifts, including weekends and overtime
• Dedicated, distraction-free workspace with desk and chair
• Minimum broadband connection of 100MB download and 10MB upload via Ethernet (no Wi-Fi)

I consent to recording during interviews and employment for verification and security purposes, including capturing screenshots of my face and ID during interviews and onboarding.