Bilingual Community Resource Advocate II: Housing & Support

Community Action; Hillsboro (OR); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Community Action seeks a Community Resource Advocate II for the Community Connect program. This in-person role in Washington County focuses on connecting clients with housing and essential services, guided by Housing First principles and trauma-informed practices.

The position requires full bilingual Spanish communication, data-entry experience, and a strong commitment to equity. You will work closely with clients and partner agencies to provide critical support on homelessness prevention and

Qualifications

• High School Diploma or equivalent with 6+ months customer service experience or lived experience.
• Bilingual requirement: Spanish (verbal and written).
• Experience with data entry.
• Ability to collaborate with diverse professionals and social service agencies.
• Excellent written and oral communication.
• Commitment to equity, culturally responsive and trauma-informed practices.

Responsibilities

• Deliver in-person services to clients at the Community Connect office.
• Conduct face-to-face and telephonic assessments for homeless or at-risk households.
• Rotate duties, manage walk-ins and support team members.
• Potentially engage in street outreach to unsheltered individuals.
• Determine eligibility and make referrals to housing programs.
• Enter client information accurately into the database.
• Explain and encourage use of services for basic needs, health, and housing.
• Maintain a clean, confidential, and efficient workspace.

Skills

Bilingual (Spanish) - verbal and wrote

Customer service

Communication skills

Team collaboration

Trauma-informed practices

Education

High School Diploma or equivalent

Associate's degree in Social Services (stand-out)

Job description

Community Action seeks a Community Resource Advocate II for the Community Connect program. This in-person role in Washington County focuses on connecting clients with housing and essential services, guided by Housing First principles and trauma-informed practices.

The position requires full bilingual Spanish communication, data-entry experience, and a strong commitment to equity. You will work closely with clients and partner agencies to provide critical support on homelessness prevention and