Bilingual Communications Center Consultant

Spectra Credit Union; Alexandria (VA); On-site; USD 28,929 - 34,440; Full time

Job summary

Spectra Credit Union is seeking a Bilingual Communication Center Consultant in Alexandria, VA. This role will provide timely service and consultation to members in both Spanish and English, ensuring high-quality communication standards.

The ideal candidate will have a high school diploma and experience in customer service, preferably within a financial institution. Responsibilities include receiving calls, assisting members, and maintaining confidentiality while delivering exceptional service.

Qualifications

• Must be fluent in both Spanish and English.
• Six months to two years of related experience required.
• Credit Union or financial institution experience preferred.

Responsibilities

• Receive incoming calls to the Credit Union’s Communications Center.
• Provide timely and exceptional service to members.
• Authenticate account owners while maintaining confidentiality.
• Assist members with inquiries about accounts.
• Build relationships and establish trust with members.
• Respond to Online Banking messages and general email inquiries.
• Perform clerical tasks and prepare mail delivery items.

Skills

Bilingual communication (Spanish and English)

Service and quality focused

Critical thinker and problem solver

Excellent communication skills

Detail oriented

Self-motivated

Positive attitude

Exceptional organization

Adaptable

Collaborative and team oriented

Education

High school diploma or GED

Job description

Job Details

Location: Alexandria, VA 22312
Salary Range: $21.00 - $25.00 hourly

Position Overview

The Bilingual Communication Center Consultant will provide accurate, quality, and timely service and consultation to members and potential members calling into the Credit Union in both Spanish and English.

Responsibilities

• Receive incoming calls to the Credit Union’s Communications Center.
• Serve as the primary point of contact for members calling the Credit Union for information and providing first-call resolution.
• Follow policies, guidelines, and regulations to properly identify and authenticate account owners, ensuring the protection and confidentiality of non-public information.
• Assist prospective, new, and existing members with questions, inquiries, or requests on new or existing accounts.
• Deliver timely and exceptional service.
• Build meaningful relationships through conversations and establish trust with the membership.
• Speak clearly, professionally, and always maintain high phone etiquette standards.
• Respond to messages through Online Banking and general email inbox inquiries.
• Fulfill requests by performing clerical tasks and preparing mail, fax, or email delivery items.

Qualifications

• Service and Quality Focused
• Adaptable
• Detail Oriented
• Collaborative and Team Oriented
• Self-Motivated
• Critical Thinker and Problem Solver
• Positive Attitude
• Exceptional Organization
• Excellent Communication Skills
• Ability to speak both Spanish and English fluently.

Education

A high school diploma or GED is required.

Experience

Six months to two years of similar or related experience, including time spent in preparatory positions. Credit Union or other financial institution experience preferred.