Bilingual Collector | Entry-Level Role

Austin Telco Federal Credit Union; Austin (TX); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Pension Plan

401(k) with company match

Paid Time Off

Job summary

Austin Telco FCU is seeking a Collector to manage delinquent loan accounts, communicate with members, and ensure collections follow established procedures. The role supports the credit union’s mission and values while maintaining accurate records and professional member interactions.

The ideal candidate will be bilingual (Spanish/English), with at least six months in a financial setting, and strong confidentiality and organizational skills. On-site Auburn?

Qualifications

• Minimum six months in banking or a financial institution.
• Excellent verbal and written communication in English and Spanish.
• Ability to handle confidential financial information with discretion.
• Strong organizational skills and attention to detail.

Responsibilities

• Maintain daily follow-up on past due and delinquent accounts with queue compliance.
• Use phone and email to assist members with delinquent accounts and negotiations.
• Counsel members on credit standing and payment resolution.
• Maintain professionalism and discretion when assisting financially stressed members.
• Prepare and mail letters regarding late payments and delinquencies.

Skills

Bilingual Spanish/English

Communication skills

Attention to detail

Organization

Confidentiality & integrity

Education

High school diploma or GED

Job description

• $500 Sign-On Bonus: $250 paid on your first paycheck and $250 paid upon successful completion of 90 days of employment!

Description

Bilingual Incentives & Sign on Bonus!

• $200 monthly bilingual stipend!
• $500 Sign-On Bonus: $250 paid on your first paycheck and $250 paid upon successful completion of 90 days of employment!

Bilingual Collector | Location: 11149 Research Blvd, Austin, TX,78759 | Schedule: Monday – Friday: schedules are assigned within business hours of 8:00 AM–6:30 PM and may vary based on operational needs. One Saturday shift per month is required from 8:00 AM–12:00 PM. | FLSA Status: Nonexempt | Salary Range: $43,000- $47,500

Austin Telco FCU is looking for a Collector to join our family. The Collector maintains day-to-day collection procedures and manages loan accounts in all phases of delinquency while adhering to procedures established by Austin Telco Federal Credit Union. This role provides consistent follow-up, member communication, and documentation to support timely resolution and protect the credit union’s financial interests, while supporting Austin Telco’s mission and values of Respect, Empathy, Service, Integrity, and Cooperation.

What You'll Do

Member Communication & Collection Support

• Maintain consistent daily follow-up on past due and delinquent accounts while ensuring queue compliance
• Utilize telephone and email communication to assist members regarding delinquent accounts
• Counsel members on the importance of maintaining positive credit standing and resolving delinquent balances
• Maintain professionalism, empathy, and discretion while working with members experiencing financial hardship
• Mail letters regarding late payments on delinquent accounts

Account Research & Processing

• Research delinquent accounts for posting errors and assist with correcting discrepancies
• Obtain credit reports as required
• Complete documentation for loan extensions and collection refinances
• Process towing notifications and act accordingly
• Prepare loan documents for scanning
• Assist with clerical duties and daily mail

Operational Excellence

• Refer and/or confer with the Director of Collections or Senior Collector regarding problem accounts
• Complete all scheduled training sessions to support job competency and compliance standards
• Acquire and maintain a basic understanding of Collateral Protection Insurance (CPI)
• Exercise sound judgment and decision-making within the scope of the role
• Participate in additional projects or duties as assigned

What You Bring

• Experience: Minimum of six (6) months of experience in a bank, credit union, or other financial institution.
• Education: High school diploma or GED
• Communication: Strong interpersonal skills with the ability to communicate professionally and effectively with members regarding financial matters.
• Confidentiality & Integrity: Proven ability to handle confidential financial information with discretion, professionalism, and integrity.
• Organization & Attention to Detail: Ability to maintain accurate documentation, manage responsibilities efficiently, and remain organized in a fast-paced environment.
• Language Skills: Bilingual in Spanish and English required.

Preferred

• Experience collecting secured or unsecured consumer loans

Why You'll Love Working Here

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness and legal support.
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays and work anniversaries.
• Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
• Supportive Culture: A mission-driven team that puts people first and offers opportunities for growth in a collaborative and service-focused environment.

Additional Requirements

• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.