Bilingual Collections Specialist

SunStrong Management, LLC; San Antonio (TX); Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Hourly Rate $16.00+ Incentive

Job summary

SunStrong Management, LLC is seeking a bilingual Collections Specialist with B2C experience in the solar energy sector. The role focuses on maintaining and collecting past-due accounts by phone, email, or automated dialer, with account research and skip tracing as needed.

The position is remote with CST working hours, compensation at $16 per hour plus incentives, and a focus on customer service while adhering to policy.

Qualifications

• Minimum of one year of experience collecting delinquent accounts
• Three to five years’ experience in a customer service or call center setting
• Bilingual in Spanish required

Responsibilities

• Monitor assigned past due inventory and contact customers to determine action
• Provide research on customer accounts to other work groups
• Establish payment arrangements in line with policy to resolve balances
• Handle inbound calls and provide resolutions to prevent escalations
• Update cases, enter new cases, or comment as needed
• Perform account maintenance including accurate note taking and updating demographics

Skills

Bilingual in Spanish

Customer service

Call center

Microsoft Excel

Microsoft Office

Microsoft Teams

Independent work

Tools

Microsoft Excel

Office

Teams

Job description

COLLECTIONS SPECIALIST

BRIEF DESCRIPTION OF SUNSTRONG MANAGEMENT

SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy portfolios. SunStrong provides end-to-end services including operations and maintenance, customer billing and support, asset performance management, and investor reporting. The company partners with leading capital providers to optimize clean energy assets at scale, supporting the growth of distributed renewable energy while delivering reliable performance and exceptional customer experience

THE COLLECTIONS SPECIALIST

SunStrong Management is seeking a Bilingual Collections Specialist with B2C experience within the solar or energy industry. The Collection Specialist is responsible for the maintenance and collection of past due, delinquent, and defaulted accounts. Primarily this will be by contacting customers by phone, email, or automated dialer. Aside from phone calls, a specialist will also perform account research to identify opportunities to maintain the account including skip tracing, entering accounts for disconnect of service, requesting an updated or corrected letter, escalating account issues to the correct departments, etc.

B2C experience and bilingual candidates (Spanish) are highly preferred

The schedule will be 10am-7pm CST M-F (Fully remote). Pay rate $16.00/HR + Monthly Incentive

RESPONSIBILITIES

• Monitor assigned past due inventory. Contact customers and analyze account information to determine what action should be taken.
• Provide research on customer accounts to other work groups or customers as needed.
• Establish payment arrangements consistent with SunStrong Management policy to help customers resolve outstanding balances.
• Handle inbound customer telephone calls and provide resolutions to prevent escalations.
• Request updates on outstanding cases, enter new cases, or comment on existing cases as needed for the situation.
• Perform account maintenance including accurate note taking, updating demographics, removing bad phone numbers, etc.
• Demonstrate a good customer service approach with the use of soft skills to ensure that we are keeping our delinquent accounts down while simultaneously providing positive customer experience.
• Perform other functions as assigned.

MINIMUM REQUIREMENTS

• Minimum of one year of equivalent experience in collecting delinquent accounts
• Three to five years’ experience in a customer service and/or call center setting
• Intermediate skills with Microsoft Excel, Office, and Teams
• Bilingual in Spanish
• Ability to work independently and complete assigned tasks timely
• Previous experience in the utility industry is preferred, but not required

WORKING CONDITIONS

• Remote position (must have stable WI-FI connection)
• Ability to adhere to PCI and Compliance standards
• Projects and activities may dictate the need for working longer hours at times

BENEFITS

SunStrong Management offers a generous employee reward package that includes:

• Comprehensive benefits, including medical, dental, vision, life insurance, and 401k
• Hourly Rate ($16.00+ Incentive)

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people. If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process.

If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.

placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.