Bilingual Collections Agent

Spruce Power; Houston (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

Spruce Power is seeking a dedicated Asset Recovery Collector in Houston, TX to support billing and collections, reduce delinquency, and improve cash flow. This onsite role requires attention to detail and strong ethics to resolve complex balances and secure payment arrangements.

The ideal candidate will handle inbound/outbound calls, verify customer information, explain contract terms, and ensure adherence to FDCPA and company procedures. High school diploma required.

Qualifications

• Minimum 2 years collections experience.
• FDCPA Regulations knowledge.
• Basic understanding of consumer agreement documents.
• Ability to type a minimum of 30 words per minute free of grammatical errors.
• Proficient in Microsoft Word, Excel, PowerPoint and email.
• Ability to work with teammates and other departments.
• Ability to work unsupervised after training.
• Bilingual in Spanish is a plus.
• Ability to adapt to changes.
• Customer Service oriented.
• Problem Solving skills.

Responsibilities

• Communicate with customers via inbound/outbound phone calls.
• Manage assigned accounts and plan course of action to recover outstanding debts.
• Update account status and database regularly.
• Validation of customer information including addresses, contact information, and right party authentication steps.
• Review terms of sales and agreement documents and explain them to customers to increase understanding of contract obligations.
• Adhere to FDCPA, state and federal laws and regulations.
• Comply with policies and procedures as required.
• Locate customers using skip trace sites, internet, and credit bureau.
• Work from multiple servicing platforms to investigate and resolve discrepancies.
• Communicate effectively with internal and external partners.
• Comply with requirements when legal action is unavoidable.

Skills

Collections

FDCPA

Critical thinking

Contract terms

Typing 30 wpm

MS Office

Team collaboration

Unsupervised work

Bilingual Spanish

Adaptability

Customer service

Problem solving

Education

High school diploma

Tools

Skip tracing tools

Credit bureau databases

Servicing platforms

Job description

Spruce Power, a leading provider of solar energy to over 53,000 customers, is the nation’s #1 independent residential solar servicing company, and offers customers a comprehensive, end-to-end servicing solution including financial asset management, account services, billing, fleet management, and customer support to third-party asset owners and retail customers.

Spruce is headquartered in Houston, TX with a presence in New Jersey and California.This role is envisioned to be located in Houston, TX.

Spruce is seeking a Collections Specialist responsible for supporting and handling Spruce’s billing and collections efforts. Its primary focus is to drive account resolution and maximize recovery by ensuring timely follow-up and effective solutions are provided to both internal and external billing and delinquency-related inquiries. The Asset Recovery Collector will be detail-oriented, dependable, productive, and have strong work ethics and organizational skills, with the ability to manage complex account balances, resolve discrepancies, and secure payment arrangements. The Asset Recovery Collector plays a crucial role in supporting internal operations by reducing delinquency, improving cash flow, and ensuring accounts are worked in alignment with company standards and recovery goals.

• This role is located in Houston, TX | Compensation: $20-$22 | Schedule: Full time, 40 hours per week (Call Center hours Monday- Thursday 8:00am to 7:00pm, Fridays 8:00am to 6:00pm)
• 40 hours per week with a structured 2 week training schedule (Monday - Friday, 8:00am - 6:00pm, 100% onsite during training)

Key Responsibilities Include:

• Communicate with customers via inbound/outbound phone calls.
• Manage assigned accounts and plan course of action to recover outstanding debts.
• Update account status and database regularly
• Validation of customer information including addresses, contact information, and right party authentication steps.
• Review terms of sales and agreement documents and explain them to customers to increase customer understanding of contract obligations.
• Adhere to FDCPA, state and federal laws and regulations.
• Comply with policies and procedures as required.
• Locate customers using skip trace sites, internet, and credit bureau!
• Work from multiple servicing platforms to investigate and resolve discrepancies.
• Communicate effectively with internal and external partners.
• Comply with requirements when legal action is unavoidable.

Requirements:

• Minimum 2 years collections experience.
• Computer/Technical knowledge to change, add, or delete information in servicing platform
• Ability to solve problems quickly and efficiently in the best interest of the company and customer
• FDCPA Regulations
• Critical thinking skills
• Basic understanding of consumer agreement documents
• Ability to type a minimum of 30 words per minute free of grammatical errors
• Proficient in Microsoft Word, Excel, PowerPoint and email
• Partner well with teammates and other departments
• Ability to work unsupervised after the initial training phase
• Bilingual in Spanish is a plus
• Ability to adapt to changes
• Customer Service
• Problem Solving

EDUCATION

A high school diploma is required for this role.

BENEFITS

Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture.

EQUAL OPPORTUNITY EMPLOYER

We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability.