Bilingual Collection Specialist

Cornerstone Capital Bank; Englewood (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking mortgage servicing firm that values customer satisfaction and employee happiness. As a Bilingual Collection Specialist, you'll provide exceptional service, helping clients navigate hardship assistance options while ensuring timely payment arrangements. This role emphasizes communication, analytical skills, and teamwork in a supportive environment. With a commitment to your growth and success, this company offers a competitive salary and a full benefits package, making it an ideal place for passionate individuals eager to make a positive impact.

Benefits

Full benefits package

Performance-based bonus

Qualifications

• 2+ years of experience in mortgage servicing.
• Strong phone etiquette and exceptional customer service skills.

Responsibilities

• Negotiate payment arrangements with borrowers to prevent delinquencies.
• Maintain communication with borrowers post-payment to ensure satisfaction.

Skills

Bilingual communication

Customer service

Analytical skills

Time management

Interpersonal skills

Education

High School Diploma or GED

Tools

Skip tracing tools

Job description

Description

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

The Bilingual Collection Specialist role is responsible for providing world class customer care to our customers. This position will provide an exceptional level of customer service by taking ownership and responsibility for all activity occurring at CHL and ensuring customers are educated regarding all hardship assistance options offered.

• Compensation: $22-27/hr + bonus


• Location: Onsite in Englewood, CO


• Hours: Mon-Fri, 7am-4pm mst

Key Responsibilities:

• Responsible for negotiating payment arrangements, keeping our borrowers in their homes and keeping loans from turning into 30+ days past-due


• Maintaining an open line of communication with the borrower(s) after payment is received, allowing for early intervention and preempting future delinquencies


• Utilize all available skip tracing tools to locate borrower whose current contact information is inaccurate


• Manage inbound and outbound calling queues via automated calling system


• Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience


• Perform other job-duty related issues as assigned

What you'll need to be successful:

• High School Diploma, GED, or equivalent experience


• Minimum 2 years of experience in mortgage servicing


• Minimum 2 years of experience in a Collections environment


• Bi-lingual required


• Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills


• Solid analytical skills with the ability to exercise prudent judgment


• Exceptional organization and time management a must


• Comfortable being a team player


• Strong interpersonal skills in addition to verbal/written communication


• Ability to work through stressful situations professionally and respectfully


• Attention to detail

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.