Bilingual Client Success Leader

MGA Homecare; White Settlement (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

MGA Homecare is seeking a Bilingual Client Service Manager in Texas to lead client communications, coordinate care teams, and strengthen family relationships. The role involves direct client updates, cross-department communication, and supporting clinical staff to ensure high-quality patient care.

The ideal candidate has a background in customer service, management experience, and proficiency with Salesforce, with a focus on timely, professional service delivery in a bilingual environment.

Qualifications

• Bachelor's degree in business or a related field preferred.
• 3+ years’ experience in customer service.
• 1+ years’ experience in management preferred.
• Proven ability to utilize the Salesforce contact platform required.
• Strong communication skills and ability to meet deadlines.

Responsibilities

• Provide regular updates to clients on the progress of customer service projects.
• Develop open and effective channels of communication with each client.
• Become the reliable point of contact for each customer to establish strong relationships.
• Maintain close relationships with the families of patients via phone and face-to-face contact.
• Accompany the Clinical Case Manager during recertifications visits and hospital discharges, delivering necessary supplies and building rapport.
• Recruit new nurses who can provide skilled care for existing cases.

Skills

Customer service

Communication skills

Time management

Deadline-oriented

Education

Bachelor's degree in business or related field

Tools

Salesforce

Job description

MGA Homecare is seeking a Bilingual Client Service Manager in Texas to lead client communications, coordinate care teams, and strengthen family relationships. The role involves direct client updates, cross-department communication, and supporting clinical staff to ensure high-quality patient care.

The ideal candidate has a background in customer service, management experience, and proficiency with Salesforce, with a focus on timely, professional service delivery in a bilingual environment.