Bilingual Client Service Manager

MGA Homecare; White Settlement (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

MGA Homecare is seeking a Bilingual Client Service Manager in Texas to lead client communications, coordinate care teams, and strengthen family relationships. The role involves direct client updates, cross-department communication, and supporting clinical staff to ensure high-quality patient care.

The ideal candidate has a background in customer service, management experience, and proficiency with Salesforce, with a focus on timely, professional service delivery in a bilingual environment.

Qualifications

• Bachelor's degree in business or a related field preferred.
• 3+ years’ experience in customer service.
• 1+ years’ experience in management preferred.
• Proven ability to utilize the Salesforce contact platform required.
• Strong communication skills and ability to meet deadlines.

Responsibilities

• Provide regular updates to clients on the progress of customer service projects.
• Develop open and effective channels of communication with each client.
• Become the reliable point of contact for each customer to establish strong relationships.
• Maintain close relationships with the families of patients via phone and face-to-face contact.
• Accompany the Clinical Case Manager during recertifications visits and hospital discharges, delivering necessary supplies and building rapport.
• Recruit new nurses who can provide skilled care for existing cases.

Skills

Customer service

Communication skills

Time management

Deadline-oriented

Education

Bachelor's degree in business or related field

Tools

Salesforce

Job description

Bilingual Client Service ManagerJob OverviewDuties and ResponsibilitiesProvide regular updates to clients on the progress of customer service projects that directly affect each clientDevelop open and effective channels of communication with each client that can be employed by other departments as wellBecome the reliable point of contact for each customer that is required to establish a strong business relationshipMaintain close relationships with the families of the patients by providing constant communication over the phone, as well as face-to-face contact.Accompany the Clinical Case Manager during re-certifications visits and hospital discharges, delivering necessary supplies to nurses, and occasionally providing small meals or coffee to the patient’s family to build rapport.Assists management by maintaining extensive knowledge of nurses' operations in the field.Communicates all information regarding expectations and scheduling to various families.Continuing to recruit new nurses who can provide skilled care and attention to an existing case.Performs other duties as assigned to effectuate business goalsSupports and executes the mission, ethics, and goals of the company effectively.Represents themselves in a positive and professional manner in the company and community.Adheres to dress code with a clean and neat professional appearance.Reports on time and as scheduled to complete work within designated time.Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.RequirementsBachelor's degree in business or a related field preferred3+ years’ experience in customer service role1+ years’ experience in management position preferredProven ability to utilize the Salesforce contact platform requiredMust demonstrate ability to meet deadlinesStrong communication skills requiredAdditional Job Description Information#IND123EEO Statement:MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.