Bilingual Client Success Associate - Spanish | Baltimore

Ram Supply Company; Baltimore (MD); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

401(k) matching

Advancement opportunities

Job summary

Ram Supply Company in Baltimore is seeking a Client Success Executive to support our client service team for our client base in Maryland, Northern VA, and D.C. markets. This full-time role is based at our Baltimore City location and not remote.

Our hours are 9:30 am until 6:30 pm Monday through Friday, with occasional weekend work. You will also assist a client service team with many responsibilities. This position is for you if you’re a customer-oriented candidate with a ‘can do’ attitude.

Qualifications

• Proven work experience in an office environment.
• Account Management experience with expertise in handling 20 or more accounts weekly.
• Excellent communication skills with a customer service attitude.
• Strong analytical and organizational skills.
• High School Degree required. College coursework or an associate degree preferred, which may be substituted with 2-4 years of experience in customer service
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong focus on the quality of work and the ability to self-check work for accuracy
• Adhere to deadlines all the while maintaining a high standard of professionalism and character
• Multi-lingual (Spanish) Must be proficient in speaking Spanish and English

Responsibilities

• Manage accounts receivable and the billing process
• Assists clients in placing text, phone, email, and online orders
• Assisting the office team with quotes, returns, pricing, and onboarding new clients
• Backs up members of the internal office team for vacations and sickness
• Answering telephone calls and emails from customers and clients, and directing them to the relevant staff
• Assists Account Managers with their respective clients
• Creation and implementation of internal procedures to assist the office team in operating more effectively and efficiently

Skills

Customer service

Account management

Communication

Time management

Microsoft Office

Spanish language

Education

High School Diploma

Associate degree preferred

Tools

Salesforce

HubSpot

Sage

Job description

Ram Supply Company in Baltimore is seeking a Client Success Executive to support our client service team for our client base in Maryland, Northern VA, and D.C. markets. This full-time role is based at our Baltimore City location and not remote.

Our hours are 9:30 am until 6:30 pm Monday through Friday, with occasional weekend work. You will also assist a client service team with many responsibilities. This position is for you if you’re a customer-oriented candidate with a ‘can do’ attitude.