Bilingual Client Services Specialist

TransConnect Partner Solutions, Inc.; Memphis (TN); Hybrid; USD 20,000 - 28,000; Full time

Benefits offered by this job

Shift premiums for weekend shifts

Profit sharing

Paid holidays

401(k) match

Job summary

TransConnect Services (TCS) is seeking a Bilingual Call Center Representative (English/Spanish) to support clients from Memphis, TN. The role involves handling inbound calls and emails, troubleshooting, and guiding customers through product functionality in both English and Spanish.

The position starts at $17.40 per hour with weekend shift premiums, onsite training transitioning to hybrid work in the greater Memphis area.

Qualifications

• Bilingual fluency in reading, writing and speaking English and Spanish is required.
• High School Diploma is required for the role.
• Experience in customer service or call center is preferred.

Responsibilities

• Answer inbound calls and emails, resolving client issues and answering questions promptly.
• Identify and elevate priority issues to the right resource.
• Route calls to the appropriate resource when needed.
• Set up new accounts in internal systems with correct discounts and write file records.

Skills

Bilingual English/Spanish

Customer service

Telephone etiquette

Communication

Education

High School Diploma

Tools

Microsoft Office

Job description

The Purpose of Your Role As a Bilingual Call Center Representative (English/Spanish), you will be responsible for interacting with clients, providing information, answering questions, troubleshooting issues, and resolving client concerns. This position requires the ability to speak, read and write fluently in both Spanish and English. The shift is Thursday - Monday, from 7 am - 4 pm (with Tuesday and Wednesday off). The position starts at $17.40. TCS also provides shift premiums for weekend shifts. Initial training will be conducted onsite and will transition to hybrid work. For this reason, candidates should be local to the greater Memphis area.

The Value You Bring

You will bring much value to the company by ensuring exceptional customer service and support. By promptly addressing client inquiries and resolving issues, you will maintain positive relationships with our clients, contributing to increased client satisfaction and retention.

What You’ll Be Doing

• Answer inbound calls and emails, resolve client issues, answer questions, and product functionality in a timely and professional manner.
• Identify and elevate priority issues.
• Route calls to appropriate resource, if needed.
• Set up and assist new accounts in the internal system, ensuring correct discounts are in place, and creating hard copy file accounts with all relevant information.

What Experience You Need

Fluency in reading, writing and speaking both English and Spanish. High School Diploma Telephone Etiquette Office environment, customer service, or transportation industry experience.

What Experience is Preferred

Previous customer service experience, preferably in a call center. Microsoft Office Some college or equivalent experience.

Why Work for TransConnect?

We’ve brought together leading experts from the fuel card industry with an average of 20+ years of experience each to build a world-class business service from scratch. TransConnect has all the excitement of a startup, but with the support and stability that comes with the backing of a well-established parent company. We’re located about 20 minutes east of downtown Memphis, in Cordova, TN. Some of the highlights: Competitive compensation plans augmented by generous profit sharing and regular salary reviews. Choice of high quality medical, dental, vision, life, short and long-term disability coverage with a short waiting period. Medical, dental, vision, life, short term disability and long-term disability coverage. In addition to 9 paid holidays, generous PTO allotment that increases with tenure. Combined mental health support and work-life services partner to create a robust Employee Assistance Program (EAP) is included at no cost to you and your family members ages 6+ 401(k) plan with TCS matched contributions. Tuition reimbursement for college, plus plenty of TCS managed training classes. Leadership training and a culture that empowers individuality. Gym reimbursement program. Rewards driven wellness program with an individualized holistic approach. Connected, friendly work environment with monthly luncheons. We celebrate our accomplishments (and birthdays). Paid maternity and other company paid leave benefits giving the time and flexibility needed to care for yourself and/or family. Win as a Team All employees are encouraged to collaborate in an effort to continuously improve our processes and customer service. Everyone on the team is responsible for presenting new ideas and perspectives. In addition to base salary, all employees enjoy quarterly profit sharing as a thank you for their contributions.

Primary Location: US TN Memphis

At TransConnect Services (TCS), we understand how hard it can be for trucking companies to manage and control fuel expenses. That’s especially important when fuel is a significant cost when running a successful trucking business. But we are here to make it easy and cost-effective. TCS has been providing fuel card services to the transportation industry since 2014. TransConnect Services is a wholly owned subsidiary of Apex Capital Corp.