Bilingual Client Services Representative

Apex Capital Corp.; Memphis (TN); Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

Profit sharing

Medical and dental benefits

401(k) plan with match

Paid holidays

PTO

Tuition reimbursement

Wellness program

Job summary

TransConnect Services (TCS), a subsidiary of Apex Capital Corp., is seeking a bilingual Call Center Representative to handle inbound calls and emails in English and Spanish. You will troubleshoot issues, provide information, and help create new accounts in our internal system.

The role starts onsite in Memphis with training and will transition to a hybrid schedule. The ideal candidate communicates clearly in both languages, has at least a high school diploma, and prior customer service or call

Qualifications

• Fluency in reading, writing and speaking both English and Spanish.
• High School Diploma or equivalent required; some college preferred.
• Telephone etiquette and prior customer service experience valued.
• Experience in an office environment or transportation industry is a plus.

Responsibilities

• Answer inbound calls and emails and resolve client issues promptly.
• Identify priority issues and route calls to appropriate resources.
• Assist new accounts in the internal system and ensure discounts are applied.
• Provide clear information about product functionality and services.

Skills

Bilingual English/Spanish

Telephone etiquette

Customer service experience

Microsoft Office

Education

High School Diploma

Some college

Tools

Microsoft Office

Job description

The Purpose of Your Role As a Bilingual Call Center Representative, you will be responsible for interacting with clients, providing information, answering questions, troubleshooting issues, and resolving client concerns. This role requires fluency in both English and Spanish. Applicants must be able to speak and write in both English and Spanish. The shift is Friday-Tuesday, from 2 pm - 11 pm (with Wednesday and Thursday off). The position starts at $17.40. TCS also provides shift premiums for weekend and evening shifts. Initial training will be conducted onsite and will transition to hybrid work. For this reason, candidates should be local to the greater Memphis area.

The Value You Bring You will bring much value to the company by ensuring exceptional customer service and support. By promptly addressing client inquiries and resolving issues, you will maintain positive relationships with our clients, contributing to increased client satisfaction and retention.

What You’ll Be Doing Answer inbound calls and emails, resolve client issues, answer questions, and product functionality in a timely and professional manner. Identify and elevate priority issues. Route calls to appropriate resource, if needed. Set up and assist new accounts in the internal system, ensuring correct discounts are in place, and creating hard copy file accounts with all relevant information.

What Experience You Need Fluency in reading, writing and speaking both English and Spanish. High School Diploma Telephone Etiquette Office environment, customer service, or transportation industry experience.

What Experience is Preferred Previous customer service experience, preferably in a call center. Microsoft Office Some college or equivalent experience.

Why Work for TransConnect?

We’ve brought together leading experts from the fuel card industry with an average of 20+ years of experience each to build a world-class business service from scratch. TransConnect has all the excitement of a startup, but with the support and stability that comes with the backing of a well-established parent company. We’re located about 20 minutes east of downtown Memphis, in Cordova, TN.

Some of the highlights:

• Competitive compensation plans augmented by generous profit sharing and regular salary reviews.
• Choice of high quality medical, dental, vision, life, short and long-term disability coverage with a short waiting period.
• Medical, dental, vision, life, short term disability and long-term disability coverage.
• In addition to 9 paid holidays, generous PTO allotment that increases with tenure.
• Combined mental health support and work-life services partner to create a robust Employee Assistance Program (EAP) is included at no cost to you and your family members ages 6+.
• 401(k) plan with TCS matched contributions.
• Tuition reimbursement for college, plus plenty of TCS managed training classes.
• Leadership training and a culture that empowers individuality.
• Gym reimbursement program.
• Rewards driven wellness program with an individualized holistic approach.
• Connected, friendly work environment with monthly luncheons.
• We celebrate our accomplishments (and birthdays).
• Paid maternity and other company paid leave benefits giving the time and flexibility needed to care for yourself and/or family.
• Win as a Team All employees are encouraged to collaborate in an effort to continuously improve our processes and customer service. Everyone on the team is responsible for presenting new ideas and perspectives. In addition to base salary, all employees enjoy quarterly profit sharing as a thank you for their contributions.

Primary Location: US TN Memphis

At TransConnect Services (TCS), we understand how hard it can be for trucking companies to manage and control fuel expenses. That’s especially important since fuel is a significant cost when running a successful trucking business. But we are here to make it easy and cost-effective. TCS has been providing fuel card services to the transportation industry since 2014. TransConnect Services is a wholly owned subsidiary of Apex Capital Corp.