Bilingual Client Service Rep, Call Center - Remote - Military Veterans

State Collection Service, Inc.; Nashville (TN); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life and disability insurance

401K with employer match

HSA/FSA

Job summary

State Collection Service, Inc. is seeking Health Care Customer Service Representatives to handle inbound/outbound calls remotely. You will assist patients with questions on insurance, billing, and payments in a high-tech environment.

Veterans and Military Spouses are encouraged to apply, with flexible scheduling including evenings and Saturdays. Remote bilingual roles offer $18.00/hr with potential quarterly increases up to $2.00/hr in the first 12 months; non-bilingual positions start at

Qualifications

• 1+ years of experience in a call center or customer service with public contact.
• Knowledge of medical terminology, patient billing, healthcare insurance or administration preferred.
• Flexibility to work evenings and Saturdays as required by business needs.
• Bilingual candidates provide additional support for bilingual calls.

Responsibilities

• Handle inbound and outbound calls in a high-tech environment.
• Resolve general questions regarding insurance, financial assistance, and payments.
• Follow client-specific protocols and policies during duties.
• Use established work queues and call pools to resolve issues.
• Provide thorough and professional information to patients/account holders.

Skills

Customer service

Call center

Medical terminology

Bilingual (EN/ES)

Job description

Remote

Health Care Customer Service Representatives

Health Care Customer Service Representative , you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. Veterans and Military Spouses Encouraged to Apply**

Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessaryResponds to requests for information by patient/account holders in a professional, thorough, explainable mannerFollows client-specific protocols and policies when carrying out duties1+ years' experience working in Call Center of Customer Service function where contact with the public was a part of daily dutiesKnowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferredDemonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requiresBilingual candidates will provide additional support for bilingual callsThe minimum internet speed requirements for remote work are as follows:Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.Bilingual Remote:

$18.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!Non Bilingual Remote:

$16.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Years Day, Memorial Day, Fourth of July, and Labor DayWellness Programs/Gym ReimbursementAll necessary equipment and technical support provided* State Collection Service is an

All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Applicants requiring reasonable accommodation in the application or interview process should notify State Collection Service at . Remote workers must be based in the United States and must reside in one of the following states: