Bilingual Client Service Rep, Call Center - Remote - Military Veterans

State Collection Service, Inc.; Little Rock (AR); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K with employer match

HSA

Job summary

State Collection Service, Inc. is seeking Health Care Customer Service Representatives to handle inbound and outbound calls, resolving questions about insurance, billing and payments. This remote role requires meeting minimum internet speeds and may require evening and Saturday shifts.

Bilingual candidates are encouraged to apply. Candidates with 1+ years in a call center or customer service role, and knowledge of medical terminology and healthcare billing, are preferred.

Qualifications

• 1+ years' experience in a call center or customer service function with front-facing public contact.
• Knowledge of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred.

Responsibilities

• Handle inbound and outbound calls in a high-tech environment.
• Resolve general questions regarding insurance, financial assistance, and processing payments.
• Follow client-specific protocols and policies when carrying out duties.
• Respond to information requests from patients/account holders in a professional, thorough manner.

Skills

Call center experience

Medical terminology

Education

High school diploma or equivalent

Tools

Phone system

Job description

Remote

Health Care Customer Service Representatives

Health Care Customer Service Representative , you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. Veterans and Military Spouses Encouraged to Apply**

Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessaryResponds to requests for information by patient/account holders in a professional, thorough, explainable mannerFollows client-specific protocols and policies when carrying out duties1+ years' experience working in Call Center of Customer Service function where contact with the public was a part of daily dutiesKnowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferredDemonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requiresBilingual candidates will provide additional support for bilingual callsThe minimum internet speed requirements for remote work are as follows:Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.Bilingual Remote:

$18.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!Non Bilingual Remote:

$16.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Years Day, Memorial Day, Fourth of July, and Labor DayWellness Programs/Gym ReimbursementAll necessary equipment and technical support provided* State Collection Service is an

All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Applicants requiring reasonable accommodation in the application or interview process should notify State Collection Service at . Remote workers must be based in the United States and must reside in one of the following states: