Bilingual Client Service Analyst (English/Spanish)

JPMorganChase; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

JPMorganChase in Tampa, FL is seeking a Client Service Delivery Analyst to deliver exceptional customer service and support in our Global Client Access center.

You will address client inquiries, troubleshoot issues, and apply knowledge of products to resolve problems while identifying opportunities to refer services. Bilingual English/Spanish required with a focus on operational excellence.

Qualifications

• Experience in customer service operations and troubleshooting.
• Ability to establish productive relationships with internal stakeholders.
• Experience using problem-solving to improve efficiency.
• Fluent in English and Spanish.

Responsibilities

• Address client inquiries and troubleshoot issues, applying procedures and digital literacy.
• Participate in end-to-end change management to influence stakeholders and mitigate impact.

Skills

Customer service

Troubleshooting

Stakeholder management

English & Spanish

Job description

JPMorganChase in Tampa, FL is seeking a Client Service Delivery Analyst to deliver exceptional customer service and support in our Global Client Access center.

You will address client inquiries, troubleshoot issues, and apply knowledge of products to resolve problems while identifying opportunities to refer services. Bilingual English/Spanish required with a focus on operational excellence.