Bilingual Client Operations & Solutions Coordinator

Imperial Cleaning; Village of Amityville (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Imperial Cleaning is seeking an Operations Coordinator to support key client accounts from intake through resolution. You will work closely with Field Managers to address requests, coordinate services, and ensure accurate billing and documentation.

The role emphasizes bilingual English-Spanish communication, multitasking across projects, and maintaining detailed records. A strong client-service mindset and basic computer skills are essential in a fast-paced environment.

Qualifications

• 2 year degree required; bachelor’s a plus.
• Bi-lingual English-Spanish required.
• Detail-oriented with strong communication skills.
• Ability to handle multiple projects and prioritize tasks.
• Customer-focused with problem-solving mindset.
• Proficient with basic computer applications.

Responsibilities

• Primary point-of-contact supporting selected clients from start to finish.
• Coordinate with Field Managers on requests and issues.
• Provide operations support to all departments.
• Schedule project crews, training, and deliveries.
• Prepare estimates and pricing for clients.
• Create and close work orders; manage regional schedules.
• Resolve customer service or billing complaints.
• Maintain records of interactions and actions taken.
• Update client systems for tracking and billing.

Skills

Bi-lingual EN-SP

Detail-oriented

Strong communication

Multi tasking

Customer-focused

Computer literacy

Education

Associate degree

Bachelor's degree

Tools

CRM software

Job description

Imperial Cleaning is seeking an Operations Coordinator to support key client accounts from intake through resolution. You will work closely with Field Managers to address requests, coordinate services, and ensure accurate billing and documentation.

The role emphasizes bilingual English-Spanish communication, multitasking across projects, and maintaining detailed records. A strong client-service mindset and basic computer skills are essential in a fast-paced environment.