Bilingual Client Care & Appointment Coordinator

Amplifon; Minneapolis (MN); On-site; CAD 26,000 - 33,000; Full time

Benefits offered by this job

Extended medical, dental, and vision

RRSP and DPSP with company match

Health Spending Account

Life Insurance

Annual reimbursement of membership/fee

Generous vacation and paid holidays

Volunteer time off

Employee Assistance Program (EAP)

Ampli-Academy, LinkedIn Learning, Cour

Tuition reimbursement

Job summary

Amplifon is hiring a Bilingual (French/English) Client Care Coordinator in Canada. You will oversee the customer intake, coordinate appointments, and support clinical staff with screenings and repairs to enhance patient experience.

Reporting to the Senior Area Manager, you will drive store performance through scheduling, outreach, and customer relations while promoting hearing-care services and accessories.

Qualifications

• High school diploma or equivalent.
• 2+ years administrative experience, preferably in a medical setting.
• 2+ years front desk or reception experience.
• Bilingual (French/English) required.

Responsibilities

• Manage the customer intake process and set appointment expectations for a high-quality experience.
• Coordinate, screen, and confirm appointments via phone and in-person engagement.
• Support hearing care professionals with screenings and routine repairs or troubleshooting.
• Monitor inventory, assist with billing and invoicing, and handle walk-in inquiries.
• Drive appointments and store performance through proactive outbound calling.
• Partner with clinical team for marketing efforts, office promotions, and social initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.

Skills

Bilingual (French/English)

Administrative experience

Appointment management

Customer service mindset

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Amplifon is hiring a Bilingual (French/English) Client Care Coordinator in Canada. You will oversee the customer intake, coordinate appointments, and support clinical staff with screenings and repairs to enhance patient experience.

Reporting to the Senior Area Manager, you will drive store performance through scheduling, outreach, and customer relations while promoting hearing-care services and accessories.