Bilingual Client Banking & Solutions Advisor

Bank of America; Forestville (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is seeking a customer-focused team member to assist clients in-branch with self-service banking and transactions. You will educate customers on online and mobile banking, process cash transactions, and contribute to a welcoming, efficient financial center.

You will build strong relationships by understanding client needs and offering appropriate banking solutions while adhering to regulatory requirements and bank policies.

Qualifications

• Bachelor’s degree or equivalent and relevant experience preferred for growth potential.
• Strong conversational and written communication skills.
• Ability to learn and use banking self-service platforms and technology.

Responsibilities

• Engage clients in the lobby and educate them on self-service resources.
• Process cash transactions accurately and efficiently.
• Build client relationships to identify financial needs and solutions.
• Follow bank policies and regulatory guidelines in daily activities.
• Manage center traffic, appointments, and outbound calls effectively.
• Drive a positive client experience and service quality.
• Assist with cash handling responsibilities as needed.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor’s Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America is seeking a customer-focused team member to assist clients in-branch with self-service banking and transactions. You will educate customers on online and mobile banking, process cash transactions, and contribute to a welcoming, efficient financial center.

You will build strong relationships by understanding client needs and offering appropriate banking solutions while adhering to regulatory requirements and bank policies.