Bilingual Casework Support Specialist

Bethany Christian Services; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive health insurance

403(b) retirement plan with employer-m

Generous time off including holidays

Job summary

Bethany Christian Services is seeking a Casework Support Specialist to assist with paperwork, provide case management services, and help ensure the safety of children in care. You will coordinate with case managers, schools, and healthcare providers to support families across the program.

The role emphasizes strong communication, confidentiality, and the ability to handle sensitive situations with compassion, in alignment with our faith-based mission and values.

Qualifications

• Bachelor's degree in a relevant field is required.
• Broad knowledge of human services principles and practices.
• Bi-lingual English and a second language preferred.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and manage sensitive information.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Assist Case Managers with essential paperwork and documentation.
• Provide case management services including social work, counseling and referrals.
• Ensure the child's safety while in care.
• Attend and be prepared for all court hearings on assigned cases.
• Maintain collateral contact with schools and receive case updates.
• Assist with scheduling and follow-up of medical and dental appointments.

Skills

Verbal communication

Written communication

Customer service

Confidentiality

MS Office

Driver's license

Education

Bachelor's degree in relevant field

Tools

Microsoft Office

Job description

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact.

Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we're united in our Christian mission and these shared values: We're motivated by our faith, we support one another, we champion justice, we pursue excellence, and we're in it for the long haul. As a Casework Support Specialist, you'll help carry this mission forward and make a meaningful impact every day.

How Your Role Makes a Difference

• Assist Case Managers with essential paperwork and documentation, including but not limited to green card applications; funding request and follow-up; and school enrollment and registration;
• Provide case management services, to include social work, counseling and treatment of clients, and coordinate community referrals;
• Ensure the child's safety while in care;
• Attend and be prepared for all court hearings that occur on assigned cases;
• Maintain collateral contact with organizations, such as schools, to receive information and case updates;
• Assist Case Managers in maintaining client contact for case follow-up or intervention, as requested;
• Assist Case Managers in maintaining contact with clients and foster families during a Case Manager's absence to ensure coverage of all program cases;
• Accompany youth to immigration hearings or procedures, as requested;
• Schedule and attend medical and dental appointments for clients;
• Collaboratively work with direct supervisor to schedule and prioritize work duties;
• Attend training as required by supervisor; This may include MDHHS Child Welfare Training Institute;
• Administer case notes and documentation within the respective program's client portal in a timely manner based on guidelines and procedures set forth;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Essential job responsibilities may vary based on the specific needs of each program/department;
• May be required or asked to participate in a Bethany sponsored event;
• Complete other duties as assigned.

What Will Make You Successful

• Bachelor's level degree in relevant field if strictly required by the program and/or contract;
• Must have a broad knowledge of basic principles, concepts, and methodology of Human Service as acquired through a Bachelor's level degree;
• Bi-lingual English and a second language preferred;
• Excellent verbal and written communication skills;
• Exhibit an ability to apply the principles of logic and critical thinking with problem solving;
• Must have an ability to provide excellent and compassionate customer service;
• Must be reliable with time sensitive deadlines and tasks;
• Exercise a high level of confidentiality;
• Work well under pressure and adaptable to change;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite;
• Must be 21 years old with a valid driver's license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany;
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

We Invest in You

• Experience a team environment with other professionals who are motivated by faith, support one another, pursueexcellence, and are in it for the long haul
• Access to training, professional development, and career growth opportunities
• Comprehensive health insurance(medical,dental,andvision)
• 403(b) retirement plan with employer match eligibility
• Generoustimeoff(11paidholidays,PTOYour Way,paidparentalleave,separatesickandpaidabsencebanks)
• Access to education reimbursement for those that qualify
• Comprehensive employee assistance and wellness program
• Employerpaidlong-termdisabilityandgroup termlifeinsurance