Bilingual Case Processing Specialist

anovaeon; Williamsport (MD); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive benefits

Training and development opportunities

Job summary

Anovaeon, LLC in Maryland is seeking a Bilingual Case Processing Specialist responsible for managing immigration case documentation and providing operational support. This role involves ensuring accurate data management, performing thorough assessments, and maintaining confidentiality while managing sensitive information. Candidates should have strong data entry skills and a high attention to detail.

The position offers full-time hours with a 24/7 work schedule that may require evening, overnight, and weekend shifts. Anovaeon provides competitive salaries and comprehensive benefits, including training and development opportunities.

Qualifications

• Must be a U.S. citizen.
• Two or more years of administrative or clerical experience preferred.
• Experience with legal administration or immigration processing preferred.

Responsibilities

• Maintain immigration case documentation in accordance with ICE procedures.
• Enter and update case information in designated databases.
• Assist with administrative intake procedures and identity verification.

Skills

Data entry skills

Attention to detail

Microsoft Office Suite proficiency

Bilingual proficiency

Crisis intervention skills

Interpersonal communication

Education

High school diploma or equivalent

Two years of administrative experience

Tools

ICE systems of record

Electronic case management systems

Job description

Anovaeon, LLC serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services.

We hire individuals who share our commitment to excellence and exceeding customer expectations. Anovaeon offers competitive salaries, comprehensive benefits, and training and development opportunities.

Position Overview

The Bilingual Case Processing Specialist serves as a frontline staff member responsible for transitioner intake, assessment, data management, and operational support across all shelter areas. This position ensures accurate documentation, thorough assessment, and appropriate service coordination through comprehensive interviews, trauma‑informed engagement, and proficient use of data management systems. The Specialist maintains a welcoming, professional presence while managing critical data entry and services. The role includes 24/7 coverage and may require overnight shifts, evenings, weekends, and holidays.

Essential Functions

Case Documentation & Administrative Processing

• Prepare, review, and maintain immigration case documentation in accordance with ICE procedures.
• Organize and maintain case files and supporting documentation related to immigration proceedings.
• Assist with preparation and verification of case packets, administrative records, and supporting materials.
• Ensure case documentation is complete, organized, and compliant with federal documentation standards.
• Maintain strict confidentiality when handling sensitive personal and legal information.

Data Entry & Records Management

• Accurately enter and update case information in ICE systems of record and other designated databases.
• Maintain detailed electronic records and ensure timely updates to case status and documentation.
• Conduct routine quality checks to ensure accuracy and completeness of case data.
• Track case processing activities and documentation throughout each stage of the processing workflow.
• Generate reports or documentation summaries as requested by supervisors or government personnel.

Case Tracking & Processing Support

• Monitor case processing timelines and ensure required documentation is submitted within established timeframes.
• Track case status updates and assist with administrative coordination of processing activities.
• Coordinate documentation flow between processing teams and government personnel.
• Assist with preparation of materials related to immigration proceedings or removal processing.

Intake & Identity Verification Support

• Assist with administrative intake procedures for individuals undergoing processing.
• Verify identification documents and ensure accurate documentation of personal information.
• Prepare documentation packets and intake records for the administrative intake process.
• Assist with documentation related to biometric intake processes when required.
• Assist with personal property intake, inventory documentation, storage coordination, retrieval, and return.

Communication & Coordination

• Communicate professionally with ICE personnel, supervisors, and other facility staff.
• Relay administrative updates and case documentation status to appropriate personnel.
• Support coordination of daily administrative operations within processing teams.
• Assist in facilitating efficient workflow across case processing functions.
• Provide administrative support for mail handling operations.

Compliance & Documentation Control

• Ensure all case documentation complies with federal privacy, security, and record‑keeping requirements.
• Maintain chain of custody for sensitive records and documentation.
• Follow established protocols for documentation retention and handling of confidential records.
• Immediately report documentation discrepancies or compliance concerns to supervisors.

Knowledge and Skills

• Strong data entry and administrative documentation skills.
• High attention to detail and accuracy in records management.
• Ability to manage large volumes of documentation in a structured environment.
• Ability to learn and operate government case management systems.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Strong organizational and time‑management abilities.
• Professional communication skills in fast‑paced operational environments.
• Ability to maintain confidentiality when handling sensitive information.
• Ability to work independently and as part of a coordinated processing team.
• Cultural competency and sensitivity to diverse backgrounds and experiences.
• Strong observational skills and ability to identify safety concerns.
• Crisis intervention and de‑escalation skills.
• Strong interpersonal and communication skills with ability to interact respectfully with diverse populations.

Education and Experience

• High school diploma or equivalent required.
• Two (2) or more years of administrative, clerical, or records management experience preferred.
• Experience supporting government operations, legal administration, or immigration processing environments preferred.
• Experience with electronic case management systems or databases strongly preferred.
• Bilingual.
• Must be a U.S. citizen to comply with federal contract requirements.

Requirements of Employment

• Employees must be a U.S. citizen.
• Employment is contingent upon successful completion of the following screening:
  • Federal background investigation (up to and including a Tier 4 DHS clearance).
  • Criminal history check.
  • Verification of employment and education history.
  • Compliance with all government credentialing requirements.
  • Drug screening.
• Employees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities.

Work Environment

• Fully onsite position within an ICE processing facility in Maryland.
• Work schedules include 24/7 coverage, and may include shifts on overnights, evenings, weekends, and holidays.
• Standard administrative office and processing facility environment.
• May involve extended periods of computer work and documentation processing.
• Fast‑paced operational environment requiring attention to detail and professionalism.

Physical Requirements

• Ability to sit at a computer workstation for extended periods while conducting data entry and interviews.
• Ability to stand and walk for extended periods during facility operations.
• Ability to lift, carry, and move supplies and equipment up to 50 pounds.
• Ability to bend, stoop, reach, and perform repetitive motions.
• Capability to work in varied environmental conditions (indoor/outdoor, temperature variations).
• Ability to respond quickly to emergency situations throughout the facility.
• Visual acuity for detailed computer work and document review.
• Auditory ability to conduct interviews and monitor facility for safety concerns.

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

• Position Type: Hourly Full‑Time
• Travel Requirements: None
• Location: On‑Site

Equal Opportunity Statement

Anovaeon, LLC is an Equal Opportunity and Affluent Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law. This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.