Bilingual Case Processing Aide

Anovaeon Staffing, LLC; Williamsport (MD); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Training and development opportunities

Job summary

A staffing solutions company in Maryland is seeking a Case Processing Aide to provide logistical support within an ICE processing facility. This position involves coordinating detainee movement, supporting daily operational needs, and ensuring compliance with security protocols. Candidates must possess strong organizational skills, a high school diploma, and ideally have two years of administrative experience. The role pays $22 per hour and requires U.S. citizenship. Bilingual candidates are highly preferred.

Qualifications

• Experience supporting government operations preferred.
• Ability to maintain confidentiality when handling sensitive information.
• Must be a U.S. citizen.

Responsibilities

• Provide direct support to Case Processing Specialists.
• Coordinate with facility security staff.
• Assist with document routing and processing activities.

Skills

Strong organizational and time-management abilities

Professional communication skills

Crisis intervention and de-escalation skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Two or more years of administrative experience

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

Anovaeon Staffing, LLC serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services.

We hire individuals who share our commitment to excellence and exceeding customer expectations. Anovaeon Staffing offers competitive salaries, comprehensive benefits, and training and development opportunities.

Position Overview

The Case Processing Aide provides operational and logistical support to Case Processing Specialists and facility staff within an ICE processing environment. This role assists with coordinating detainee movement, facilitating communication between operational teams, and supporting administrative workflows that enable efficient case processing operations.

Case Processing Aides ensure the smooth functioning of processing activities by assisting with document routing, coordinating with facility personnel, and supporting daily operational needs of the processing team.

Essential Functions:

Operational Support to Case Processing Teams

• Provide direct support to Case Processing Specialists during daily processing operations
• Assist with organizing case files and preparing documentation packets for processing staff
• Deliver and retrieve documents between processing teams, supervisors, and designated government personnel
• Maintain organized document staging areas and ensure files are routed correctly

Coordination with Facility Departments

• Coordinate with facility security staff to facilitate movement of individuals required for case processing activities
• Communicate with medical personnel when individuals require medical clearance or attention during processing operations
• Coordinate with facility operations staff to support orderly workflow within processing areas
• Assist supervisors in locating individuals needed for interviews, processing activities, or administrative actions

Detainee Movement & Operational Support

• Escort individuals, with Corrections support, between designated processing locations when authorized by facility procedures
• Assist in coordinating the flow of individuals during intake, interviews, and processing activities
• Ensure individuals are directed to the correct processing locations according to operational instructions

Communication & Workflow Support

• Relay operational messages between processing teams, supervisors, and facility staff
• Assist supervisors with coordinating daily processing activities
• Support processing teams by ensuring required personnel or individuals are present for scheduled activities
• Maintain clear communication with team members to ensure efficient processing operations

Compliance & Operational Support

• Follow all facility security procedures and operational protocols
• Maintain professionalism and situational awareness within the processing environment
• Immediately report operational issues, safety concerns, or workflow disruptions to supervisors
• Assist with maintaining an organized and secure processing workspace

Knowledge and Skills

• Strong organizational and time-management abilities
• Ability to work independently and as part of a coordinated processing team
• Professional communication skills in fast-paced operational environments
• Cultural competency and sensitivity to diverse backgrounds and experiences
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) tools
• Ability to maintain confidentiality when handling sensitive information
• Strong observational skills and ability to identify safety concerns
• Crisis intervention and de-escalation skills
• Strong interpersonal and communication skills with ability to interact respectfully with diverse populations

Education and Experience

• High school diploma or equivalent required
• Two (2) or more years of administrative, clerical, or records management experience preferred
• Experience supporting government operations, legal administration, or immigration processing environments preferred
• Bilingual English/Spanish strongly preferred
• Must be a U.S. citizen to comply with federal contract requirements

Requirements of Employment

• Employment is contingent upon successful completion of the following screening:
• Federal background investigation (up to and including a Tier 4 DHS clearance)
• Criminal history check
• Verification of employment and education history
• Compliance with all government credentialing requirements
• Drug screening
• Employees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities.
• Fully onsite position within an ICE processing facility in Maryland
• Work schedules include 24/7 coverage, and may include shifts on overnights, evenings, weekends and holidays.
• Standard administrative office and processing facility environment
• May involve extended periods of computer work and documentation processing
• Fast-paced operational environment requiring attention to detail and professionalism

Physical Requirements:

• Ability to sit at a computer workstation for extended periods
• Ability to stand and walk for extended periods during facility operations (up to 8-12 hours per shift)
• Ability to lift, carry, and move supplies and equipment up to 50 pounds
• Ability to bend, stoop, reach, and perform repetitive motions
• Capability to work in varied environmental conditions (indoor/outdoor, temperature variations)
• Ability to respond quickly to emergency situations throughout the facility
• Visual acuity for detailed computer work and document review
• Auditory ability to conduct interviews and monitor facility for safety concerns

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

Anovaeon Staffing, LLC is a solutions-driven company providing end-to-end expertise in humanitarian response. We don’t staff projects—we bring the right teams with the right tools, guided by innovative leadership, that together deliver operational success. From disaster response and recovery to migration and emergency preparedness, we integrate strategic leadership with hands‑on execution. Our team combines deep industry experience with data‑driven solutions, ensuring our partners are well equipped to mitigate crises effectively and deliver real impact and mission success.

Anovaeon Staffing, LLC is an Equal Opportunity and Afffirmed Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.

This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.

The pay range for this role is:

22 - 22 USD per hour (Hagerstown Processing)