Processing Site Supervisor
Anovaeon LLC
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Benefits offered by this job
Job summary
Qualifications
- 3-5 years experience in administrative operations or case processing.
- Strong understanding of operational workflows in fast-paced environments.
- Bilingual English-Spanish preferred.
Responsibilities
- Oversee daily case processing operations and supervise staff.
- Ensure compliance with federal requirements and operational protocols.
- Conduct quality assurance reviews of case documentation.
Skills
Education
Tools
Job description
Anovaeon Staffing, LLC serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services.
We hire individuals who share our commitment to excellence and exceeding customer expectations. Anovaeon Staffing offers competitive salaries, comprehensive benefits, and training and development opportunities.
The Processing Site Supervisor oversees daily case processing operations within an ICE processing facility. This position is responsible for supervising Case Processing Specialists and Case Processing Aides during assigned shifts, ensuring accurate administrative processing of immigration case documentation, and maintaining operational coordination with facility partners.
Processing Site Supervisors ensure that case processing operations are conducted efficiently, accurately, and in compliance with federal requirements. The supervisor coordinates daily workflow, manages staffing assignments, performs quality assurance reviews, and serves as the primary operational point of contact during their assigned shift.
This role reports directly to the Processing Operations Director and works closely with leadership across facility operations, including security, medical, IT, and administrative teams.
- Supervise Case Processing Specialists and Case Processing Aides during assigned operational shifts
- Assign daily responsibilities and manage workload distribution among processing staff
- Monitor team performance to ensure operational standards and productivity expectations are met
- Provide direction, coaching, and operational guidance to processing personnel
- Ensure proper staffing coverage and operational continuity during shifts
- Address operational issues and staff concerns as they arise
- Oversee daily administrative case processing activities conducted by processing staff
- Ensure case documentation and administrative tasks are completed accurately and within required timelines
- Monitor case processing workflow to ensure efficient movement of cases through the processing pipeline
- Support processing staff by resolving workflow bottlenecks or operational barriers
- Ensure compliance with all ICE administrative processing procedures and operational protocols
- Conduct routine quality assurance reviews of case documentation and processing activities
- Identify documentation errors, process gaps, or compliance issues and implement corrective actions
- Monitor adherence to established procedures, policies, and operational guidelines
- Maintain documentation of quality assurance reviews and operational observations
- Escalate significant compliance or operational concerns to the Processing Operations Director
- Coordinate with facility partners including security personnel, medical staff, IT support, and other operational teams
- Facilitate communication between processing staff and other operational departments within the facility
- Coordinate with facility leadership to ensure smooth detainee flow through processing activities
- Support coordination of operational activities involving multiple departments
- Develop and manage shift schedules for Case Processing Specialists and Case Processing Aides
- Ensure appropriate staffing coverage to meet operational requirements
- Monitor attendance, shift coverage, and workforce availability
- Coordinate staffing adjustments in response to operational needs
- Support onboarding and training of new processing staff
- Reinforce operational procedures and documentation standards with team members
- Coordinate with training personnel to ensure staff receive required operational training
- Provide ongoing performance feedback and mentorship to processing staff
- Provide operational updates and shift reports to the Processing Operations Director
- Document significant operational events, workflow challenges, or staffing issues
- Communicate operational priorities and updates to processing staff
- Participate in leadership meetings and operational briefings as required
- Strong leadership and team management skills
- Ability to oversee complex operational workflows in a fast‑paced environment
- Strong organizational and coordination abilities
- Excellent written and verbal communication skills
- Ability to identify operational challenges and implement solutions
- Strong attention to detail and commitment to quality assurance
- Ability to maintain professionalism in secure government environments
- Proficiency with Microsoft Office applications and administrative systems
- Bachelor’s degree preferred; relevant experience may substitute for education
- Minimum of 3‑5 years of experience in administrative operations, case processing, or government program support
- Prior supervisory or team leadership experience strongly preferred
- Experience working in government operations, detention environments, legal administration, or immigration programs preferred
- Experience with case management systems or administrative documentation processes preferred
- Bilingual English‑Spanish preferred
- Must be a U.S. citizen to comply with federal contract requirements
Employment is contingent upon successful completion of the following screening:
- Federal background investigation (up to and including a Tier 4 DHS clearance)
- Criminal history check
- Verification of employment and education history
- Compliance with all government credentialing requirements
- Drug screening
- Employees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities.
- Fully onsite position within an ICE processing facility in Maryland
- Work schedules include 24/7 coverage, and may include shifts on overnights, evenings, weekends and holidays.
- Standard administrative office and processing facility environment
- May involve extended periods of computer work and documentation processing
- Fast‑paced operational environment requiring attention to detail and professionalism
- Ability to sit at a computer workstation for extended periods while conducting data entry and interviews
- Ability to stand and walk for extended periods during facility operations (up to 8‑12 hours per shift)
- Ability to lift, carry, and move supplies and equipment up to 50 pounds
- Ability to bend, stoop, reach, and perform repetitive motions
- Capability to work in varied environmental conditions (indoor/outdoor, temperature variations)
- Ability to respond quickly to emergency situations throughout the facility
- Visual acuity for detailed computer work and document review
- Auditory ability to conduct interviews and monitor facility for safety concerns
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
Position Type: Hourly Full‑Time
Travel Requirements: None
Location: On‑Site
https://www.anovaeon.com
Anovaeon Staffing, LLC is a solutions‑driven company providing end‑to‑end expertise in humanitarian response. We don’t staff projects—we bring the right teams with the right tools, guided by innovative leadership, that together deliver operational success. From disaster response and recovery to migration and emergency preparedness, we integrate strategic leadership with hands‑on execution. Our team combines deep industry experience with data‑driven solutions, ensuring our partners are well equipped to mitigate crises effectively and deliver real impact and mission success.
Anovaeon Staffing, LLC is an Equal Opportunity and affirmative action employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.
This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.
If you need any accommodations to complete the application, participate in an interview, take part in pre‑employment testing, or engage in any part of the selection process, please contact us at HR@anovaeon.com.
The pay range for this role is: 37 - 37 USD per hour (Hagerstown Processing)
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