Bilingual Case Manager — Fire Justice Campaign

Perfected; Pasadena (CA); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health coverage

FSA/HSA options

Disability & life insurance

401(k) match

EAP program

Job summary

Perfected in Pasadena, CA is seeking a bilingual Case Manager to support the LA Fire Justice campaign. You’ll handle intake, medical records coordination, client engagement, and post‑settlement coordination while communicating with clients in English and Spanish.

You’ll manage a docket of cases, work with external partners, meet deadlines, and provide empathetic service. This role requires 1+ year in mass tort or similar, legal knowledge, and strong communication.

Qualifications

• Bachelor's degree or equivalent.
• 1+ years in mass tort industry or similar role.
• 1+ years of legal knowledge/case management.
• 1+ years in customer service.
• 1+ years handling high call volumes with tact and empathy.
• Bilingual in Spanish required.
• Excellent written and verbal communication.

Responsibilities

• Gathers and interprets data to develop actionable next steps to optimize best‑case results.
• Performs QA tasks across case milestones (Intake, Onboarding, Medical Record, Plaintiff Form).
• Handles inbound/outbound calls, emails and texts with clients and updates on case status.
• Collaborates with external partners to validate and maximize client claims.
• Submits filings and questionnaires before court deadlines.
• Supports community outreach and weekly events as needed.
• Maintains empathy and clear in-person communication with clients.
• Manages case priorities to meet SLAs and quality guidelines.
• Overtime may be required to meet critical deadlines.

Skills

Bilingual Spanish

Customer service

Communication skills

Case management

Mass tort exposure

Education

Bachelor's degree or equivalent

Job description

Perfected in Pasadena, CA is seeking a bilingual Case Manager to support the LA Fire Justice campaign. You’ll handle intake, medical records coordination, client engagement, and post‑settlement coordination while communicating with clients in English and Spanish.

You’ll manage a docket of cases, work with external partners, meet deadlines, and provide empathetic service. This role requires 1+ year in mass tort or similar, legal knowledge, and strong communication.