Bilingual Case Manager (English/ Haitian Creole)

Boston Senior Home Care; Boston (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Boston Senior Home Care is seeking a Case Manager fluent in English and Haitian Creole to conduct home visits in the Greater Boston area. The role evaluates elder eligibility for state home care and coordinates care plans with community resources and supports.

The position emphasizes collaboration with informal and formal supports, vendors, and other community agencies, with a regular full-time schedule and a strong focus on client advocacy and home-based care.

Qualifications

• Bachelor's Degree in social work or related field preferred.
• SW, LSW and relevant work experience preferred.
• Bilingual English/Haitian Creole required.

Responsibilities

• Conduct home visits to assess eligibility for state home care services.
• Develop a care plan based on EOEA guidelines and unmet needs; ensure interdisciplinary review.
• Implement the plan using BSHC community resources.
• Maintain client records with timely documentation of communications.
• Coordinate with informal supports, vendors and community agencies.
• Conduct ongoing outreach to ensure access to services for all client groups.

Skills

Bilingual EN/HC Creole

Effective communication

Data entry / word processing

Travel to client homes

Elder care sensitivity

Education

Bachelor's Degree in social work or related field

SW/LSW license preferred

Tools

Computer literacy

Job description

Job Title: Case Manager - Bilingual English/Haitian Creole

Business Unit: Executive Office of Aging and Independence (EOAI)

Department: Home Care Management

Reports to: Program Manager

FLSA: Non-Exempt

Classification: Regular Full-Time (35 hours)

Grade: B Union Position

Salary Range: $47,000

SUMMARY OVERVIEW

Case Managers conduct home visits in the Greater Boston area to assess and evaluate elder's eligibility for the State Home Care Program as well as other community resources. Following the development and implementation of the client's initial care plan, Case Managers monitor their assigned client caseload through home visits and telephone contact. Case Managers work collaboratively with informal and formal supports, vendors and other community agencies.

ESSENTIAL FUNCTIONS

Essential Job functions: Duties __1_____ through ___11____ are designated as ADA Essential Functions and must be performed in this job. All other job duties are secondary functions.

1. Conduct home visits to assess and evaluate elders to determine eligibility for state home care services and/or make recommendation for community assistance.
2. Utilizing EOEA guidelines develop a care plan based on individual unmet needs of the elder. Ensure interdisciplinary review.
3. Implement the plan-based utilizing BSHC community resources
4. Conduct home visits according to the guidelines of the specific program
5. Maintain client and care plan monitoring through ongoing vendor communication and phone calls to client and informal supports. Revise care plan as needed
6. Maintain the client record by the timely documentation of all significant communications from vendor, client and informal supports.
7. Maintain a working knowledge of BSHC and other community programs or have the skill to access this information.
8. Develop and hone skills to advocate for clients in a wide variety of arenas.
9. Contribute to organizational life through active participation in team activities, committees, and work groups. Promote a positive working environment through cooperative and respectful interaction with others.
10. Consult with Team Managers and other staff as needed for ongoing case management and other issues.
11. Conduct ongoing outreach efforts in order to ensure access to services for all client groups.

COMPETENCIES

• Sensitivity to elder issues and commitment to maintaining clients at home with dignity.
• Ability to effectively communicate in person and by telephone.
• Computer experience with the ability to perform data entry and word processing.
• must be able to travel to the community to perform visits at consumers' homes (may have limited accessibility), and travel under all weather conditions.
• Candidates must be Bilingual (English/Haitian Creole) to qualify for this position.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, copiers, filing cabinets.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee must be able to carry 15 to 20 lbs.
• The employee is regularly required to talk and hear
• The employee is frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position, Monday-Friday, 9:00 AM - 5:00 PM.

TRAVEL

This position required up to 25% travel. Must be able to travel to the community to perform visits at consumers' homes (may have limited accessibility), and travel under all weather conditions.

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• Bachelor's Degree in social work, human services, nursing, psychology, sociology, or related field preferred.
• SW, LSW and relevant work experience preferred, but not required.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

None required for this position

WORK AUTHORIZATION/SECURITY CLEARANCE

• Must be able to work in the United States

AAP/EEO STATEMENT

Equal Employment Opportunity/Affirmative Action/Male/Female/Veteran/Disabled - Boston Senior Home Care affirms and supports diversity and inclusion in our workforce and recognizes all EEOC Factors.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.