Resident Services Coordinator

Boston Senior Home Care; Boston (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Boston Senior Home Care seeks a Resident Services Coordinator to support residents in aging in place at Supportive Housing sites. You will coordinate services, arrange transportation and translation, and connect tenants with home care and other supports.

Based in designated buildings, you will work with building staff to identify needs, maintain resident files, and ensure timely delivery of programs. This full-time, non-exempt role requires collaboration and strong organizational skills.

Qualifications

• BS or BA degree required in sociology, social work, gerontology or related field.
• Six months or more years of elder care case management experience required.

Responsibilities

• Serve as a resource person for the assigned Supportive Housing building and promote self-sufficiency.
• Develop and maintain relationships with on-site partners (building manager, assistant manager, maintenance).
• Disseminate information to residents by creating monthly calendars and newsletters in multiple languages.
• Maintain a Supportive Housing office and ensure confidentiality of information.
• Collect, report and analyze data for program improvement and funder requirements.
• Plan outreach to identify residents in crisis and coordinate community referrals.
• Direct on- and off-site social activities, workshops, and wellness programs.
• Document resident interactions and maintain files according to BSCH standards.

Skills

Interpersonal flexibility

Teamwork

Customer service

Communication skills

Organizational skills

MS Office

Data entry

Education

BS or BA degree in sociology, social work, gerontology or related field

Tools

MS Office

Job description

Job Title: Resident Services Coordinator

Business Unit: Supportive Housing

Department: Supportive Housing

Reports to: Program Manager

FLSA: Non-Exempt

Grade Level: 8

Classification: Regular Full-time (35 hours)

Salary Range: $47,000

SUMMARY OVERVIEW

The Resident Services Coordinator is an on-site position in Supportive Housing sites that BSHC has contracted with housing authorities/privately owned housing developments to provide assistance to all residents to age in place and make lifestyle changes that improve the quality of their lives. The RSC will support the ability of all tenants to continue to live where they are safely and appropriately and facilitate linkages and referrals to all levels of community-based services and monitor delivery of services. RSC assists residents with appointments, community referrals, coordinating services with external agencies, arranging transportation and translation services and is responsible for arranging and coordinating all supportive housing program activities. The RSC works closely with the building's Resident Services Coordinator and/or building manager to identify residents who might be in need of Home Care or other services, and provides assistance with tenancy issues, as appropriate, to help avoid eviction.

The incumbent is responsible for both identifying issues that arise in a building and effectively working with all partners. The RSC will work with all residents regardless of age and coordinate activities and services for those whose ability to continue to live independently have been compromised by frailties and impairments. The RSC will be solely based in select buildings that Boston Senior Home Care has partnered with.

ESSENTIAL FUNCTIONS

Duties _______ through _______are designated as ADA Essential Functions and must be performed in this job. All other job duties are secondary functions. [TBD]

1. Serve as a resource person for the assigned Supportive Housing building by providing knowledge on consumer and government resources etc. to all residents while also promoting self-sufficiency and preserving dignity.
2. Develop and maintain positive relationships with on-site Supportive Housing partners including but not limited to building manager, assistant manager and maintenance.
3. Trained on Evidence Based classes and conduct trainings for the residents.
4. Disseminate information to all residents by creating and maintaining monthly calendar of events and newsletter, and ensure information is offered in languages that target the primary cultural groups in the building.
5. Maintain a Supportive Housing office within the assigned building that ensures the security of confidential information.
6. RSC will collect, report, maintain and analyze statistical information accurately and timely for both internal use and partners/funders requirements. Analyze and utilize outcomes data as the basis for continuous program improvement.
7. Develop and implement outreach activities to identify residents who are in crisis (eviction, exploitation) and require intervention through community based referrals.
8. Plan and direct on and off-site creative social activities, workshops and educational programs. Examples include films, arts and crafts, games, outings and wellness activities. Develop and implement procedures for engaging consumers in planning, implementing, leading and participating in activities.
9. Document resident interactions and maintain resident files in accordance with BSCH standards.
10. Perform other duties as assigned by Director of Community Housing.

COMPETENCIES

• The RSC must possess an ability to exercise appropriate judgment with tact and diplomacy both under normal and stressful situations.
• RSC must be able to maintain appropriate composure when faced with escalated situations and be able to successfully exercise conflict management skills effectively.
• Interpersonal flexibility, initiative, teamwork, a customer service attitude and excellent oral and written communication skills
• Solid organizational skills
• Must have demonstrated computer experience, and be able to perform basic data entry and effectively utilize MS Office Suite.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, copiers, filing cabinets.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee must be able to carry 15 to 20 lbs.
• The employee is regularly required to talk and hear
• The employee is frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position, Monday – Friday, 8:30 AM – 5:00 PM.

TRAVEL

This position requires up to 25% travel.

Must be able to travel to the community to perform visits at consumers' homes (may have limited accessibility), and travel under all weather conditions.

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• BS or BA degree required in sociology, social work, gerontology or related field.
• Six months or more years of experience in elder care case management required.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

None required for this position.

ORK AUTHORIZATION/SECURITY CLEARANCE

• Must be able to work in the United States

AAP/EEO STATEMENT

Equal Employment Opportunity/Affirmative Action/Male/Female/Veteran/Disabled – Boston Senior Home Care affirms and supports diversity and inclusion in our workforce and recognizes all EEOC Factors.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Given the nature of the organization and the population it serves, all new employees are required to clear a CORI prior to taking on a new role.