Bilingual Care Navigator (Russian) — Enrollment & Care Coordination

POD Health; New York (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid Vacation, Holidays, Sick Leave, &

Job summary

POD Health is seeking a Care Navigator in Brooklyn to guide patients through enrollment and onboarding for RPM, CCM, and CHI programs. You will coordinate care, verify insurance eligibility, and maintain accurate patient records to improve outcomes and reduce unnecessary visits.

This role requires Russian language fluency, a high school diploma, experience in healthcare sales or front-desk administration, and proficiency with EMR systems like AdvancedMD and platforms such as Salesforce.

Qualifications

• Russian language fluency required; bilingual in Russian and English.
• High school diploma; healthcare admin certification preferred.
• Experience in sales within healthcare settings.
• Proficient with RPM/CCM platforms and EMR systems.
• Familiar with Salesforce for referrals and leads.

Responsibilities

• Assist patients enrolling in RPM, CCM, CHI with guidance.
• Schedule enrollments and healthcare visits, including follow-ups.
• Coordinate care with healthcare teams across RPM, CCM, CHI.
• Enter data accurately into EMR systems (AdvancedMD) HIPAA compliant.
• Manage referrals and patient opportunities in Salesforce; follow up.
• Address patient inquiries and route to appropriate staff.
• Follow up to ensure patient engagement with care plans.
• Check insurance eligibility via e-PACES for RPM/CCM/CHI.
• Cross-check in ChronicCareIQ and HHA Exchange to verify charts.
• Maintain professional communication with patients and team.

Skills

Russian language

Sales experience

Customer communication

Telehealth platforms

HIPAA compliance

Education

High school diploma

Tools

AdvancedMD

ChronicCareIQ

Salesforce

HHA Exchange

e-PACES

Job description

POD Health is seeking a Care Navigator in Brooklyn to guide patients through enrollment and onboarding for RPM, CCM, and CHI programs. You will coordinate care, verify insurance eligibility, and maintain accurate patient records to improve outcomes and reduce unnecessary visits.

This role requires Russian language fluency, a high school diploma, experience in healthcare sales or front-desk administration, and proficiency with EMR systems like AdvancedMD and platforms such as Salesforce.