Call Center Operator

Acacia Network; New York (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

None

Job summary

Acacia Network in Bronx, NY is seeking a Call Center Operator to handle high-volume calls, provide information on unit and client status, and update electronic records. The role supports a 24/7 call center in a transitional housing setting, requiring clear communication and strong customer service.

Candidates should have a High School diploma and at least one year of call center experience, be computer literate, and familiar with CARES/Foothold/NextGen.

Qualifications

• High School or GED required.
• At least 1 year of Call Center experience.
• Able to multitask and be computer literate.
• Knowledge of CARES/Foothold/NextGen systems.
• Experience with customer service and heavy phone usage.
• Spanish speaking and medical experience is a plus.

Responsibilities

• Collect and manage unit and client status information across the housing portfolio.
• Coordinate flow of information between DHS and Acacia Network Housing.
• Handle DHS intake calls; liaise with DHS, Shelter Directors and staff.
• Update CARES daily facility rosters and maintain records.
• Develop reports on status, progress, billing, and invoicing.
• Maintain professionalism and high-level customer service in communications.

Skills

Call Center experience

Multitasking

Computer literacy

Spanish language

Education

High School diploma or GED

Tools

CARES

Foothold

NextGen

Job description

Call Center Operator

Regular Full-Time Bronx, NY, US

4 days ago Requisition ID: 2078

Salary Range: $25.82 To $25.82 Hourly

MISSION STATEMENT

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

The Call Center Operator will be handling calls that provide and request information in regards to unit & client status. The operator will support the activities of an active call center in order to assist the people to obtain needed information and update electronic records. The operator will handle a high volume of calls. Must consistently display effective communication and interpersonal skills with all individuals to support their relationship with Acacia Network. Call Center Operators in a Transitional Housing setting operate on a 24/7 basis.

KEY ESSENTIAL FUNCTIONS

• Collect and manage information in regards to the unit condition and status of all units in the Acacia Network Housing family portfolio.
• Act as liaison between DHS and Acacia Network Housing to coordinate flow of information internally and externally.
• Intake DHS calls; Liaise with DHS, Shelter Directors and other personnel.
• Update CARES daily facility rosters.
• Maintain electronic systems (CARES/Foothold) and accuracy at all times.
• Develop reports on status, progress, billing, and invoicing.
• Resolve problems by clarifying issues and explore alternative solutions
• Monitor the receipt & delivery of client notices
• Sort and facilitate deliver of client mail and packages
• Communicate verbally and in writing to answer inquiries and provide information
• Maintain a high level professionalism/customer service

REQUIREMENTS

• High School or GED required
• At least 1 year of Call Center experience
• Candidates must be able to multi task and be computer literate
• Knowledge of Electronic Records/CARES/Foothold/NextGen
• Experience with customer service and heavy phone usage is a must
• Empathic to multi-task in a fast paced office setting
• Spanish speaking and medical experience is a plus

WHY JOIN US?

Acacia Network providesa comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well‑being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.