Bilingual Call Center Representative

RG/2 Claims Administration LLC; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Performance bonus

401(k) / Pension Plan

Medical / Dental / Vision Insurance

Paid Time Off (PTO)

Employee Resource Groups

Job summary

RG/2 Claims Administration LLC is seeking a Call Center Representative to provide customer service support for the Management and Operations teams. You will answer, screen, and relay calls from class members and claimants, and log and enter claimant data into RG/2’s proprietary database.

We offer a 35-hour work week during normal business hours with competitive hourly pay between $18 and $24, plus a broad benefits package.

Qualifications

• High school diploma required.
• 1–3 years of call center experience preferred.
• Bilingual in Spanish and English, excellent verbal and written communication.

Responsibilities

• Answer, screen, and relay calls from class members and claimants.
• Research claimant inquiries and log correspondence details into RG/2’s proprietary database.
• Data entry of claimant data into RG/2’s proprietary database.
• Process mail as needed.

Skills

Call center experience

Bilingual Spanish/English

Strong communication skills

Education

High school diploma

Tools

Outlook

Word

Excel

Job description

The Call Center Representative provides customer service support for the Management and Operations teams. Primary responsibilities include:

• answering, screening, and relaying calls from class members and claimants
• researching claimant inquiries and logging correspondence details into RG/2’s proprietary database
• data entry of claimant data into RG/2’s proprietary database
• processing of mail as needed

Reporting to the Director of Claims Administration, the Call Center Representative projects a professional company image, both internally and externally, is well organized and highly conscientious, has strong interpersonal and communication skills and exhibits the maturity to handle confidential materials and matters with discretion.

Position offers a flexible schedule for a candidate interested in working 35 hours per week during normal business hours.

$18 - $24 per hour, commensurate with experience.

A high school diploma and a minimum of 1-3 years’ of call center experience, preferably in a professional services environment . Bilingual with excellent communication skills, both oral and written, in Spanish and English.

Qualified applicant will possess knowledge of MS Office Applications (Outlook, Word, and Excel), have outstanding verbal communication skills, effectively interact with all organizational levels, ability to initiate, manage and complete tasks with little supervision. Additional qualifications include a strong attention to details, flexible and adaptable to various changing working conditions and able to manage competing time demands and priorities.

RG/2 is passionate about creating an inclusive workplace that promotes and values diversity. More importantly, creating an environment where everyone, from any background, can do their best work.

Our competitive salary commensurate with experience. Performance based bonus and a wide range of employee benefits and support programs that include:

• Business Casual Dress Code
• 401(k)/Employee’s Pension Plan
• Employee Assistance Program
• Employee Resource Groups
• Global Fit / Walk My Mind
• Flexible Spending & Commuter Benefits
• Life/AD&D Insurance
• Long-term Disability Insurance
• Short-term Disability Insurance
• Generous PTO
• Medical / Dental / Vision Insurance
• Back-Up Advantage Program
• Telemed (MeMd)
• Pet Insurance

RG/2 is an Equal Opportunity Employer.