Bilingual Call Center Quality Assurance Lead

USA Vein Clinics, Vascular, Fibroid and Oncology Centers; Northbrook (IL); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

Health insurance (medical, dental, vision)

Retirement plan

Paid time off (vacation, sick)

Job summary

A major healthcare organization in Northbrook, IL, seeks a Quality Assurance Manager to lead its Call Center Support Team. The role requires bilingual proficiency in English and Spanish, along with 2–3 years of experience in quality assurance. Responsibilities include developing QA standards, managing a QA team, and analyzing performance trends. The position offers a competitive salary of $54,000 to $58,000 per year plus benefits.

Qualifications

• 2–3 years of experience in a quality assurance or team leadership role.
• Proficiency in developing QA scorecards and coaching processes.
• Ability to analyze data and identify actionable trends.

Responsibilities

• Lead the development and implementation of QA processes and standards.
• Manage a team of QA Specialists, ensuring timely evaluations.
• Analyze performance trends and recommend process improvements.

Skills

Bilingual proficiency in English & Spanish

Understanding of call center operations

Excellent interpersonal and communication skills

Attention to detail

Tools

Microsoft Office Suite

Call center systems (e.g., CRM)

Job description

A major healthcare organization in Northbrook, IL, seeks a Quality Assurance Manager to lead its Call Center Support Team. The role requires bilingual proficiency in English and Spanish, along with 2–3 years of experience in quality assurance. Responsibilities include developing QA standards, managing a QA team, and analyzing performance trends. The position offers a competitive salary of $54,000 to $58,000 per year plus benefits.