Bilingual Call Center Agent (Spanish/English) – Onsite

TKC Holdings, Inc.; San Antonio (TX); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Paid time off

Tuition reimbursement

Paid training

Career advancement opportunities

Life insurance

AD&D coverage

Voluntary benefits

Job summary

TKC Holdings, Inc. is hiring a Bilingual Call Center Agent (Spanish/English) to deliver exceptional customer service via inbound and outbound calls for the PSPC product. The role requires handling customer inquiries, explaining offerings, and quoting rates.

You will work on-site with a schedule Sun-Weds 8am-7pm, type at least 45 WPM, and use Word/Outlook daily. Prior CS experience and strong communication are essential to success in this position.

Qualifications

• Must have a high school diploma or equivalent. Some college preferred.
• 1 year certificate from college or technical school or 2–4 years customer service experience.
• Must type 45 WPM or faster.
• Strong verbal and written communication skills; experience with Word and Outlook preferred.
• Experience with Excel is a plus.

Responsibilities

• Answer inbound calls for Inmate Calling Solutions' PSPC product.
• Explain product offerings and quote rates, open accounts, answer questions.
• Enter customer information into the Agent Interface and process payments.
• Place outbound calls to provide excellent service and resolve issues.
• Report customer complaints to technical/ops staff for resolution.
• Perform general duties as assigned.

Skills

Bilingual Spanish/English

Customer service

Typing 45 WPM

Verbal and written communication

Education

High school diploma or equivalent

College/technical school certificate

Some college education

Tools

Microsoft Word

Outlook

Excel

Job description

TKC Holdings, Inc. is hiring a Bilingual Call Center Agent (Spanish/English) to deliver exceptional customer service via inbound and outbound calls for the PSPC product. The role requires handling customer inquiries, explaining offerings, and quoting rates.

You will work on-site with a schedule Sun-Weds 8am-7pm, type at least 45 WPM, and use Word/Outlook daily. Prior CS experience and strong communication are essential to success in this position.