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(GT) Customer Service Representative - Work At Home

Lensa

United States

Remote

USD 35,000 - 50,000

Full time

4 days ago

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Job summary

A leading BPO company, Unifin, is seeking a Customer Service Representative for a work-at-home role. The candidate will be responsible for addressing customer inquiries and resolving complaints in a banking environment. A commitment to providing outstanding customer service is essential, along with flexibility to handle various communication channels effectively.

Benefits

Promotions based on merit

Flexible scheduling

Growth opportunities

Qualifications

At least 1 year of BPO experience required.
Strong interpersonal and comprehension skills are crucial.
Capable of handling escalated situations and disputes.

Responsibilities

Handle inbound calls from customer inquiries and complaints.
Maintain a positive and professional attitude towards customers.
Address customer service issues through multiple communication channels.

Skills

Customer Service

Communication Skills

Problem-Solving

Interpersonal Skills

Education

High School Diploma

(GT) Customer Service Representative - Work At Home

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(GT) Customer Service Representative - Work At Home

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Unifin, is seeking professionals. Apply via Lensa today!

Job Description

About the Company

Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. The company recently established its operations in the Guatemala and we are looking for an extraordinary talent who will be part of our pioneer and diverse team. Are you passionate about joining a start-up company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality?

Be one of us, and be part of our success story!

Your Role

As a Banking Customer service representative,

Responsible for handling inbound calls from customer's inquiries and complaints in a Financial / Bank Services environment.
Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times. Resolve service problems like customer complaints, cause of the problem, etc.
Ensure that customer queries are answered to their satisfaction and in a timely manner.
Address customer's concerns related to the services and provide the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels.
Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently.
Accurate and complete information using our communication methods is needed for this role.

About You

For you to become a successful candidate for this role

Have at least 1 year of BPO experience.
An innate drive to provide excellent customer service.
Finished high school education.
Strong interpersonal and comprehension skills.
Flexible in shifting schedule
Capable of handling escalated situations, remittances, and disputes.
Excellent communication and demonstrable probing and problem-solving skills.

Work From Home Requirements

Internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted) Min download Speed of 10mbps and Upload 10mbps Hardwired into the PC/Laptop (wireless internet access not permitted) Back up ISP / Internet

At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.

We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.

When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.

In order for us to prioritize your application make sure to take all the assessments and complete the process.

Job Types: Full-time, Permanent

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
IT Services and IT Consulting

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