Bilingual Branch Supervisor

First National Bank Texas; Fayetteville (AR); On-site; USD 28,000 - 36,000; Full time

Job summary

First National Bank Texas is seeking a friendly Personal Banker/Teller to join our Fayetteville, AR location. The role involves handling cash, serving a diverse customer base including Spanish speakers, and promoting bank products to support financial success.

You will follow bank policies, balance tills, and work in a collaborative team environment while maintaining excellent customer service in a fast-paced setting.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent.
• Ability to communicate clearly in Spanish and English.
• Cash handling experience in sales or customer service.
• Ability to provide excellent customer service in a fast-paced environment.
• Familiarity with bank regulations preferred.
• Successful completion of the FNBT Step Up Program for internal employees.
• Flexible schedule including evenings, weekends, and holidays.
• Must be able to pass background investigation.
• Must work well in a team environment.

Responsibilities

• Provide prompt, efficient and friendly services to customers, involving receipt and payment of cash, and recognize customer needs with suggestions.
• Follow established policies in accordance with the bank's and supervisor's direction.
• Evaluate new and existing customer relationships and recommend bank products and services.
• Ensure that each teller balances and identify discrepancies; initial and report as needed.
• Accountable for monthly new account production as assigned by upper management.
• Participate in an active sales environment and in-store prospecting.
• Attend business development calls or other sales opportunities with management.
• Provide guidance, development and assistance of teller growth and sales production.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Provide bank services to diverse customer base including Spanish speakers.

Skills

Bilingual (Spanish/English)

Cash handling

Customer service

Independent decision making

Team player

Bank regulations knowledge (preferred)

Flexible schedule

Background check

Production accountability

Education

High School Diploma

Job description

• At least 18 years of age


• High School Diploma or equivalent


• Ability to communicate clearly and professionally in both Spanish and English


• Experience in production accountability


• Minimum of six months' cash handling experience in a sales or customer service position.


• Ability to make independent decisions


• Ability to provide excellent customer service in a fast-paced environment


• Familiarity with bank regulations and laws preferred


• Successful completion of the FNBT Step Up Program for internal employees


• Must be able to work a flexible schedule including evenings, weekends, and holidays


• Must successfully pass background investigation according to company policy


• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direction from branch manager and assistant, provide prompt, efficient and friendly services to customers, involving receipt and payment of cash, and to recognize customer needs with suggestions appropriate to the bank's services


• Follow established policies in accordance with the bank's and supervisor's direction


• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success


• Ensure that each personal banker/teller balances and assists in identifying any discrepancies


• Ensure that all discrepancies are properly initialed and, if required, reported to the manager immediately


• Accountable for personal achievement of monthly new account production as assigned by upper management


• Participate in an active sales environment that may require in-store aisle prospecting


• Attend business development calls, or other sales opportunities, with a member of management


• Responsible for the guidance, development and assistance of personal banker growth and sales production


• Sell and prepare money orders, cashier's checks, Bank-to-bank wires, and certificates of deposits


• Provide bank services to a diverse customer base, including a large Spanish speaking population


• Ensure that the appearance of the teller area and personnel are neat, organized and in accordance with bank policy


• Regular and predictable attendance and punctuality


• Other duties as assigned

Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location


• Operate a computer and other office machinery


• Schedules are prepared based on business need and subject to change at any time


• Ability to lift up to 50 lbs

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FCBI is an Equal Opportunity Employer
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