Personal Banker

Fhnb; Killeen (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Fhnb in the United States seeks a friendly Bank Teller to deliver exceptional service in a fast-paced branch. You will handle cash, process deposits, issue receipts and balance daily transactions.

You will promote bank products, serve a diverse customer base including Spanish speakers, and adhere to policies with accuracy. Teamwork and reliable attendance are required.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Six months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Must pass background check.
• Ability to work well in a team.

Responsibilities

• Provide exceptional customer service, handling cash in a high-volume environment.
• Evaluate relationships and recommend bank products and services.
• Follow policies as directed by supervisor.
• Achieve monthly new account production as assigned.
• Participate in an active sales environment with aisle prospecting.
• Process deposits and pay out funds, balance daily operations.
• Receive cash and checks, verify amounts and endorsements.
• Examine cash to guard against counterfeit items.
• Enter transactions and issue customer receipts.
• Sell money orders, cashier's checks, wires and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products.
• Provide services to a diverse customer base including Spanish speakers.
• Perform other tasks as requested by supervisors.
• Maintain regular attendance and punctuality.
• Approval limits based on established authority levels.

Skills

Customer service

Cash handling

Sales

Teamwork

Bilingual Spanish

Education

High school diploma

Tools

POS system

Banking software

Job description

• At least 18 years of age


• High school diploma, high school equivalency or currently attending high school


• Six months of work experience in a retail or customer service environment preferred


• Must be able to work a flexible schedule including evenings, weekends, and holidays


• Must successfully pass background investigation according to company policy


• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.


• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success


• Follow established policies in accordance with the bank and the supervisor s direction


• Accountable for the personal achievement of monthly new account production as assigned by upper management


• Participate in an active sales environment that may require in-store aisle prospecting


• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations


• Receive cash and checks for deposit, verify amounts, and look for check endorsements


• Examine cash carefully to guard against acceptance of counterfeit checks and identification


• Enter transactions into computer and issue customer receipts


• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit


• Process western union wires and cash advances


• Cross-sell bank services and products


• Provide bank services to a diverse customer base, including a large Spanish speaking population


• Perform other tasks requested by supervisors as they relate to the bank and its functions


• Regular and predictable attendance and punctuality


• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location


• Ability to work in a high volume, stressful and noisy environment


• Schedules are prepared based on business need and subject to change at any time


• Operate a computer and other office machinery


• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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