Bilingual Branch Member Service Rep

RBFCU Insurance Agency LLC; Bulverde, Northern (TX, KY); Hybrid; USD 23,000 - 32,000; Part time

Benefits offered by this job

Bilingual Spanish/EnglishCertification

Job summary

RBFCU Insurance Agency LLC in Bulverde, TX is hiring a part-time Branch Member Service Representative at the Bulverde Crossing location. You will serve as the face of RBFCU, performing teller and personal banker duties, engaging members with needs-based conversations, and guiding them to suitable financial products.

The role emphasizes accuracy, fraud awareness, and excellent service. Bilingual in Spanish and English is preferred; certification earns an additional $2 per hour.

Qualifications

• High School diploma or GED.
• Six months of work experience (financial institution, customer service or sales experience preferred).
• Attendance and promptness; must be able to work a flexible Monday through Saturday schedule.
• Must be able to cover staffing at any location within the respective region including branch transfers.
• Excellent communication and interpersonal skills.
• Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions.
• Proficient in utilizing PC, software and other office equipment.
• Ability to sit or stand for extended periods of time.
• Good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly.

Responsibilities

• Provide enthusiastic, professional service to members and prospective members.
• Process a variety of transactions in person, video conference, drive-thru, and telephonic engagement channels.
• Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.
• Engage members through consultative, needs-based conversations and recommend appropriate products and services.
• Support RBFCU sales culture and branch standards by modeling consultative behaviors.
• Perform as Branch Reservist taking calls for the Member Service Center.
• Assess deposits for potential fraud and impersonation to mitigate fraud losses.
• Assist with opening, updating, and closing accounts; know RBFCU Membership and Account Agreement.
• Prepare teller reports and escort members as requested.
• Observe safety and security procedures and report unsafe conditions.

Skills

Communication

Interpersonal skills

Problem solving

Decision making

PC proficiency

Education

High School Diploma or GED

Tools

PC software proficiency

Job description

RBFCU Insurance Agency LLC in Bulverde, TX is hiring a part-time Branch Member Service Representative at the Bulverde Crossing location. You will serve as the face of RBFCU, performing teller and personal banker duties, engaging members with needs-based conversations, and guiding them to suitable financial products.

The role emphasizes accuracy, fraud awareness, and excellent service. Bilingual in Spanish and English is preferred; certification earns an additional $2 per hour.