Social Service Assistant

Looking Glass Community Services; Eugene (OR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) options

PTO accrual

Job summary

Looking Glass Community Services is hiring RCC Social Service Assistants to schedule and supervise activities, ensuring safety for youth at the Regional Crisis Center. You will observe behavior, document findings, and aid in service planning while helping with daily tasks and skill-building.

The role requires a Bachelor's in a social science field or equivalent experience, prior residential youth work, and crisis intervention capability; QMHA preferred with a valid Oregon license and

Qualifications

• Education: Bachelor’s degree or equivalent experience.
• Experience: residential setting with at‑risk youth required.
• QMHA preferred; Oregon driver’s license and insurability.

Responsibilities

• Schedule, coordinate, and supervise RCC group activities.
• Maintain safety and consistency among clients.
• Observe and record behavior patterns for service planning.
• Assist in planning and document relevant behaviors.
• Help clients with skill-building and daily chores.
• Perform crisis intervention and de‑escalation daily.

Skills

Crisis intervention

De-escalation

Observation

Documentation

Behavior recording

Safety management

Education

Bachelor's degree in social science or related fields

Job description

Looking Glass is hiring Social Service Assistants to join our Regional Crisis Center Programs!

Overview of Responsibilities:

As the RCC Social Service Assistant, you will schedule, coordinate, and supervise group activities at the RCC program. You will maintain consistency and safety among clients, observe and record behavior patterns, aid in service planning, and document necessary behaviors. You will help clients with skill-building and providing directions in performing daily housekeeping duties, chores, physical activity, recreation, hygiene, and school work. You will complete crisis intervention and de-escalate clients daily utilizing the crisis intervention techniques learned during training.

Essential Qualifications:

Education: Bachelor's degree in social science or related fields or equivalent experience

Experience: Previous experience working in a residential setting with at-risk youth required.

Experience frequently performing approved manual restraints when client is a direct threat to themselves or others

Availability: Varies based on assigned shift

Certifications/License: Eligible for QMHA preferred, valid Oregon Driver's license and insurable under agency's insurance.

We are seeking applicants for both our East and West Campuses for various schedules!

For more information about the RCC Social Service Assistant position, you can download the full job description below.

Compensation & Benefits

In order to hire and retain employees who truly share our mission to "build a better future for youth, adults, and families", we offer competitive benefits, compensation, a generous PTO accrual rate, and a positive work culture.

• Wage (hourly/salary + $$)
• The benefits package includes medical, dental, vision, 401(k) options, and more!
• Paid Time Off (PTO) accrual rate starts at 0.1039 hours/hour worked, which is ~18.01 hours per month, equivalent to 5.4 weeks/year in the first year of employment.
  • PTO accrual rate increases with tenure at the agency.
• Paid in-depth training to ensure a successful transition into the agency and position.

Program Overview

RCC, or the Regional Crisis Center, is a subacute residential facility where youth are placed directly from the Department of Human Services. RCC provides residential living facilities, mental health treatment, family counseling, substance use disorders treatment, and academic instruction to clients. RCC clients are often combative and have multiple mental or behavioral challenges. RCC uses verbal de-escalation tactics as well as treatments such as seclusion rooms and full-body restraints when necessary to ensure the safety of our clients.

Eligibility for a QMHA certification is preferred. You must have prior experience working with combative at-risk youth, preferably in a residential setting OR experience working in a challenging, high-paced environment that can be applicable to this line of work. The ability to maintain strong professional boundaries and confidentiality is a must. You must also be able to pass crisis intervention training within your first month of employment. The Regional Crisis Center uses specific manual restraints as specified by the state, and the ability to perform these restraints is essential to the position.

Looking Glass is committed to recruiting employees who reflect the diversity of our community and the youth and families we serve. We value providing the highest level of quality services to our clients and we are committed to the pursuit of cultural awareness. We believe in the abilities of individuals and systems that respond respectfully and effectively to people of all cultures, classes, races, ethnic backgrounds, religions, sexual orientations, genders, and abilities in a manner that recognizes, affirms, and values the worth of individuals, families, and their communities and protects and preserves the dignity of each.

Our workforce and clientele represent a diverse set of people from all walks of life. As such, we are committed to fostering, cultivating, and preserving a culture of diversity and inclusion in the agency. All staff must embody and represent these, and other, Looking Glass agency values.

Looking Glass Community Services has provided crucial services to Lane County youth and families since 1970!

IMPORTANT - WORK ENVIRONMENT NOTICE: This position provides on-site support, which delivers residential and crisis-based services to youth experiencing behavioral or mental health crises. Employees in this role should expect to work in environments where clients may, at times, display escalated, unpredictable, or aggressive behavior, including physical aggression. Staff are expected to follow agency safety and de-escalation protocols, maintain situational awareness, and coordinate closely with clinical and direct-care staff, particularly during crisis situations.

In compliance with applicable laws and licensing requirements, Looking Glass Human Resources Department conducts a background check on all new employees, non-paid staff (volunteers and interns), and existing staff as required. This is completed by the Background Check Unit with the State of Oregon per the Oregon Administrative Rules.

For more information on your responsibilities and obligations with a background check that is processed by the DHS Background Check Unit, please refer to the ORCHARDS background check system on their government website.