Bilingual Banking Support Specialist

FIRST STATE BANK AND TRUST; Caruthersville (MO); On-site; USD 29,000 - 36,000; Full time

Job summary

FIRST STATE BANK AND TRUST is seeking an Entry level Teller/Customer Service Associate at the Caruthersville Branch. You will train to provide proactive retail support, handle telephone inquiries, and promote bank products to build customer relationships.

Responsibilities include learning multiple banking software systems, maintaining confidentiality, and assisting customers with deposits, loans, and electronic banking tasks. Fluency in English and Spanish is required.

Qualifications

• ,"High school diploma or GED plus bank related training; or 1–2 years related experience"
• Must be able to speak English and Spanish fluently
• Ability to read and interpret documents; write routine reports and correspondence
• Ability to speak effectively on the telephone and to customers

Responsibilities

• Provide proactive retail support/service/sales activities of telephone customer service.
• Learn to answer inquiries and identify customer needs to make appropriate recommendations or actions.
• Learn to use CIF 20/20 and other banking software for customer calls and service.
• Assist customers with questions about bank products and services and promote relationships.

Skills

Customer service

Telephone handling

Bilingual English/Spanish

Communication

Education

High school diploma or GED + bank training

Tools

Microsoft Word

Excel

Outlook

Adobe Acrobat

Job description

FIRST STATE BANK AND TRUST is seeking an Entry level Teller/Customer Service Associate at the Caruthersville Branch. You will train to provide proactive retail support, handle telephone inquiries, and promote bank products to build customer relationships.

Responsibilities include learning multiple banking software systems, maintaining confidentiality, and assisting customers with deposits, loans, and electronic banking tasks. Fluency in English and Spanish is required.