Bilingual Banking Relationship Advisor

U.S. Bank; Garden Grove (CA); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Bilingual Relationship Banker in Garden Grove, CA who will build trusted relationships with customers by meeting face to face and advising on deposit and loan products.

The role involves opening accounts, processing basic transactions, and guiding clients through digital tools to meet financial goals. The position requires NMLS registration and a customer-first approach, with emphasis on accurate service and collaborative teamwork across the branch to serve clients

Qualifications

• High school diploma or equivalent.
• Typically has a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate training.
• Bilingual ability to read, write, and speak in business-level proficiency of Vietnamese language and English.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Maintains a working knowledge of consumer and business banking products and services including digital products and services.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develops collaborative partnerships with branch team members and partners to best serve clients.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

Skills

Bilingual English

Vietnamese language

Job description

U.S. Bank is seeking a Bilingual Relationship Banker in Garden Grove, CA who will build trusted relationships with customers by meeting face to face and advising on deposit and loan products.

The role involves opening accounts, processing basic transactions, and guiding clients through digital tools to meet financial goals. The position requires NMLS registration and a customer-first approach, with emphasis on accurate service and collaborative teamwork across the branch to serve clients