Bilingual Automotive Parts Specialist | Customer Service

O'Reilly Auto Parts; Layton (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401(k) with employer contributions

Starting Day One medical, dental, and/

Vision insurance

Health/Wellbeing programs

Tuition assistance

Opportunities for career growth

Job summary

O'Reilly Auto Parts in Layton, UT is seeking a Parts Specialist to deliver high-quality service to retail and installer customers, support store management with tasks, and contribute to daily operations. Bilingual candidates are encouraged to apply.

The role involves greeting customers, locating parts, handling cash, processing returns, and performing store services while adhering to company training and standards.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs.
• Greet retail/walk-in customers in a friendly manner and assist with merchandise selection.
• Assist managers and installer service specialists with professional customers as needed.
• Complete assigned company training relevant to position.
• Answer store calls and look up parts, quote prices, and offer related items.
• Maintain and secure cash drawer, process cash, checks, and credit card transactions.
• Process exchanges/returns for credit per policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker, planogram updates, freight, stocking, and fronting.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts in Layton, UT is seeking a Parts Specialist to deliver high-quality service to retail and installer customers, support store management with tasks, and contribute to daily operations. Bilingual candidates are encouraged to apply.

The role involves greeting customers, locating parts, handling cash, processing returns, and performing store services while adhering to company training and standards.