Bilingual Automotive Parts Specialist

O'Reilly Auto Parts; El Campo (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Stock Purchase Plan

401k with employer contributions Start

Medical, Dental, & Vision Insurance

Tuition assistance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers in a store setting. The role supports store management in completing assigned tasks and promoting customer service programs.

Responsibilities include greeting customers, assisting with merchandise selection, handling calls, processing transactions, returns, and addressing complaints. Bilingual skills are encouraged, and opportunities for growth are highlighted in the compensation

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Support professional customers and installers as needed.
• Answer store phone calls per policy, lookup parts and quote prices.

Skills

Alphanumeric matching

Customer service

Multitasking

Education

ASE certification

Tools

Weatherly index system

Parts cataloging system

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers in a store setting. The role supports store management in completing assigned tasks and promoting customer service programs.

Responsibilities include greeting customers, assisting with merchandise selection, handling calls, processing transactions, returns, and addressing complaints. Bilingual skills are encouraged, and opportunities for growth are highlighted in the compensation