Bilingual Auto Parts Specialist: Customer Service Expert

O'Reilly Auto Parts; Cheraw (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Parts Specialist at O’Reilly Auto Parts in Cheraw, SC delivers high‑level service to retail and installer customers and supports store management in daily tasks. You will greet customers, look up parts, quote prices, process payments, handle exchanges/returns, stock shelves, and assist with warranty merchandise and store updates.

Bilingual candidates are encouraged to apply; O’Reilly provides training, advancement opportunities, and an equal opportunity workplace.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification (desired).
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Greet retail/walk-in customers and assist them in selecting merchandise.
• Follow and promote customer service programs and related selling techniques.
• Assist managers and installers with serving professional customers as needed.
• Handle cash, checks, and credit card transactions accurately.
• Process exchanges and returns in accordance with policies.
• Stock shelves, planogram updates, and conduct daily store operations.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

The Parts Specialist at O’Reilly Auto Parts in Cheraw, SC delivers high‑level service to retail and installer customers and supports store management in daily tasks. You will greet customers, look up parts, quote prices, process payments, handle exchanges/returns, stock shelves, and assist with warranty merchandise and store updates.

Bilingual candidates are encouraged to apply; O’Reilly provides training, advancement opportunities, and an equal opportunity workplace.