Bilingual Auto Parts Installer & Service Specialist

O'Reilly Automotive; Augusta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist to support professional customers at the installer counter and to oversee delivery staff, ensuring accurate and timely order deliveries. The role requires a strong mechanics background and multilingual capabilities, with emphasis on coordinating between sales, delivery, and backroom teams.

Applicants should have hands-on automotive repair knowledge and ASE certification, with a focus on exceptional customer service for professional

Qualifications

• Strong background in mechanics.
• Above average communication skills.
• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately takes customer orders over the phone and online, invoices orders, directs delivery staff to ensure timely deliveries.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time and daily mileages are entered.
• Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensures customers' new core and warranty returns are picked up and credited promptly.
• Audit customer returns for warranty abuse and ensure proper tagging.
• Assist on front counter and retail counter as needed.
• Assist with backroom duties such as auto-load, returns, stock, etc.

Skills

Mechanics

Communication skills

Automotive repairs knowledge

Spanish language

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking an Installer Service Specialist to support professional customers at the installer counter and to oversee delivery staff, ensuring accurate and timely order deliveries. The role requires a strong mechanics background and multilingual capabilities, with emphasis on coordinating between sales, delivery, and backroom teams.

Applicants should have hands-on automotive repair knowledge and ASE certification, with a focus on exceptional customer service for professional